ServiceTitan Phones Pro is a modern, cloud-based phone offering that is fully integrated with ServiceTitan and designed to improve your customer-facing team’s performance, drive higher booking rates, grow revenue, and improve efficiency.
How it works
How to use it for your business
What you’ll need to get startedSet up Phones ProChoose your phone type for Phones ProGet the recommended hardware for Phones ProPhones Pro network recommendations and setupCheck your Dialpad versionUnderstand standard and advanced seatsPhones Pro glossaryPhones Pro administrator permissions
Use these workflows to learn how specific roles on your team can leverage Phones Pro and its capabilities to their advantage.
Call center managersPhones Pro Essentials for Admins (ServiceTitan Academy)Supervise call centersManage call center alertsCreate real time assist cardsListen to voicemails in ServiceTitanAnalyze CSR performancePowerDialerPhones Pro and Dialpad outage standard procedure Use voicemail dropAccess and view the Call Center DashboardEvaluate employees using the Voice Intelligence Call SummaryUse Phones Pro analyticsSend and receive a fax
Second Chance LeadsSecond Chance Leads
AdministratorsPhones Pro Essentials for Admins (ServiceTitan Academy)Add and assign tracking numbers in Phones ProEnable Phones Pro for office employeesSet call center hoursSet welcome greetings for call centersSet voicemail greetings for call centersSet up hold queues for call centersSet call routing rules for call centersSet ring duration for call centers
Standard seat usersWorking as a call center representative using Dialpad: basics
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.