COVID Product Pack
Get the latest on how ServiceTitan is helping you track business performance and keep your team and customers safe during these challenging times.
Use this home page to access existing, new, and upcoming features and workflows for COVID. Features will include links to related content once they become available. Please check back soon.
Introduction to categories
Features are listed under defined categories to help you better identify opportunities across your business. For example, if you're looking to generate opportunities during COVID, see the Generate opportunities section to view features designed specially to support this.
General resources
COVID-19 Playbook for ContractorsCOVID-19 Impact Custom ReportsUse COVID-19 home experience checklistsCOVID-19 checklist of features to implementMarketing Pro, COVID EditionSign up for special, limited time financing ratesCOVID Product Pack Release Webinar Part 1COVID Product Pack Update with Vahe and TomCOVID Product Pack Release Webinar Part 2Marketing
Marketing Pro, COVID EditionIdentify replacement opportunities with recurring service eventsRecurring Services for Aging Equipment reportBooking the job
Set up the Web Appointment Scheduler (Legacy)Disable the Web Scheduler (Legacy)Set Web Scheduler for Office EmployeesSet Web Scheduler for HomeownersUse custom fieldsEnable booking confirmationsUse ChatEnter job detailsEdit and enable Emergency Phones FallbackDispatching
Enter job detailsUse Optimize Technician RouteUse alertsEnable text and email dispatch notificationsAsk dispatchers why appointments were rescheduledCustomer communications
Enable reminder notificationsEnable text and email dispatch notificationsEnable native GPS on mobile devicesUse Job ConfirmationsEnable booking confirmationsCustomer PortalReview customer messages, media, and callsCreate Chat alertsRunning the job
Create a form in ServiceTitanUse the contactless experienceUse Online EstimatesGuide to Online PaymentsEmail invoices with an online payment link from ServiceTitan MobileAccept payments in ServiceTitanUse GreenSky® Custom Rule Financing in ServiceTitanVerify and follow up
Overview: Send PO alerts and notificationsOverview: Send shipment from vendors to technician’s addressOverview: Access vendor contact details from POTimesheet Exception: Early Clock In reportTimesheet Exception: Late Clock Out reportTimesheet Exception: Overtime Alert reportTimesheet Exception: Excessive Idle Time reportEmpty Invoices reportJobs with Empty Invoices reportJobs without Payments reportUnbooked and Abandoned Calls reportOffice Activities ReportBusiness administration
Accept payments in ServiceTitanMembership renewal protectionUse GreenSky® Custom Rule Financing in ServiceTitanOffice TimesheetsPayroll Sign-off Technician Location Exception reportDisclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.