Service Titan Knowledge Base

Using payment termsLast updated on 09/09/2022

You can use Payment Terms to add due dates to sales invoices, including tracking of due dates of sales invoices to help you manage payment collection and disbursement accurately. Additionally, you can set terms and due dates on your invoices to ensure your customers are aware of any past due items. For example, you may want your invoices to say Payment due upon receipt as a friendly reminder to your customers.


Things to know

  • Payment Terms due dates are used for aging calculations on customer statements and AR (summary) report. The aging calculation uses the due date field to bucket the invoices due into the appropriate buckets.

  • Payment terms export to your accounting software automatically only if you’re using the ServiceTitan Web Connector to QuickBooks Desktop or Intacct.

  • When exporting invoices to your accounting software, ensure that you create the same term in the accounting software as you did in ServiceTitan. This ensures the exported invoice in the accounting software accurately displays term and due date. For example, if you create a Net 30 Term in ServiceTitan and your accounting software also has Net30 then it will accurately export.


When using this feature

Once your ServiceTitan company account is configured to use Payment Terms, you’ll see the following changes:

  • All your existing invoices, and customers now include a Due Upon Receipt term.

  • All your existing invoices automatically show due date equal to the invoice or bill date.

  • For all existing customers, ServiceTitan asks you to validate the term. You can do one of the following:


View payment terms

To view payment terms, go to the navigation bar and click Settingsicon-settings.png. In the side panel, click Invoicing > Payment Terms. From here, you can:

  • View all active and inactive payment terms:

    • Active payment terms are the terms that are currently in use. Use these to create new invoices. You can also assign an active payment term as a default globally, at the customer level. For more, see Set or change default payment terms.

    • Inactive payment terms are the terms that aren’t being used or are being used on old invoices. These can’t be assigned to any new invoices and can’t be used as a default globally.

    • For more on how to deactivate and reactivate a payment term, see Create, edit, and deactivate payment terms.

  • Create new payment terms. In the Payment Terms screen, click Create Payment Term.

  • Update term preferences, click the payment term you want to edit. Then edit the term preferences.

From the Payment Terms screen, you can see a list of all your terms and preferences for each term:

  • Name—name of the term

  • Customer Default—once set, included as the default term for new customers

  • Duplicate—click this to create a new term with identical settings; for more, see Create, edit, and deactivate payment terms.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.