Service Titan Knowledge Base

Enable two-factor verification for the Azure Active Directory integration with ServiceTitanLast updated on 03/22/2022

Enabling two-factor verification for the Azure Active Directory integration with ServiceTitan ensures better protection for your account. After you enable two-factor verification, your account is much safer from security breaches because anyone attempting to access your account needs to know more than just your username and password to get into it.


Things to know

An Azure Active Directory account is required to use two-factor verification for Azure Active Directory integration with ServiceTitan. To learn about the different ways to get an account, see How to get Multi-Factor Authentication? (Microsoft Azure Documentation).


For personal Azure Active Directory accounts

If you have a back office account that is also on Azure Active Directory, and you want to test out how multi-factor authentication works, set up your personal Azure Active Directory account to try it:

  1. Configure your Azure Active Directory account. To learn more, see Manage your two-factor verification method settings (Microsoft Azure Documentation).

  2. Log into your Microsoft account.

  3. After logging into your Microsoft account, you are presented with several different verification methods. Select at least one verification option that you want to be able to use.

  4. Log out of your Microsoft account and then log back in. You should see the option(s) you chose in the prior step.

  5. Choose an option and try it out to make sure that it works.

  6. Two-factor verification is now enabled and can be used to authenticate to the ServiceTitan application. Contact Technical Support to start or complete the Azure Active Directory integration process with ServiceTitan.


For administrators managing Azure Active Directory

If you’re an administrator overseeing other users and managing Azure Active Directory, see the complete list of instructions as well as settings information available at Configure Azure Multi-Factor Authentication settings (Microsoft Azure Documentation). Select and enable the options most appropriate for your organization.

Once the appropriate multi-factor authentication policies are in place, contact Technical Support to start or complete the Azure Active Directory integration process with ServiceTitan.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.