View check and ACH transaction status in SmartPayLast updated on 03/22/2022
In SmartPay, you can view the status of checks, including which checks were processed, declined, returned, and more. You can also view the reason for a check status.
Things to know
To process check payments with ServiceTitan SmartPay, account configuration is required. If you haven't already signed up for ServiceTitan Payments, click here for more information.
View check status
To view the status of checks in SmartPay, complete the following:
Log into SmartPay.
Navigate to Dashboard.
Review the list of transaction summaries. See the table below for a list of common statuses, definitions, and causes where applicable.
Click into the desired status of transaction summaries.
Click the View icon next to the desired batch.
Click Show Events.
Event details appear, where you can view the status of the check.
For more information, see Payments FAQ - ServiceTitan Payments - Checks
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.