Add or edit tracking numbersLast updated on 02/23/2023

• A tracking number is a virtual phone number that forwards to a physical line in your office. Any advertised number you provide to potential, existing, or past customers are tracking numbers.

1. In ServiceTitan, go to the navigation bar and click Settings .

2. In the side panel, click Phones > Phone Numbers.

3. Click Add New Number.

4. Find the number you want to add.

   • If you want to add a local number, search by area code or ZIP code. Tip: Search by area code first, NOT by ZIP code. Due to phone carrier restrictions, you might not get any results if you search by ZIP code.

   • If you want to add a 1-8XX number, click Toll-Free Number.

5. If you want your tracking number to include a particular set of numbers, enter it under Contains.

6. Click Search Numbers. If you want to look for more numbers beyond the first list you see, click Load More.

7. Click the number you want to add.

8. Click Choose Number.

9. Enter the forwarding number.

10. Click No if you don’t want to use this new number to receive texts.

11. If you’re using this number for a specific marketing campaign, select it from the dropdown.

12. Set the default call type as Lead or Not Lead. Note: All calls to this number will be automatically marked as Lead or Not Lead.

13. When you’re done, click Add Number.

1. In ServiceTitan, go to the navigation bar and click Settings .

2. In the side panel, click Phones > Phone Numbers.

3. Click the pencil icon next to the number you want to change.

4. Edit the tracking number and other fields as needed.

5. When you’re done, click Save.

Export your phones numbers so that you have a list of all phone numbers used in your phone integration.

1. Go to the navigation bar and click Settings . 

2. In the side panel, click Phones > Phone Numbers.

3. Click Export Phone Numbers.

   Phone_numbers.xlsx downloads to your computer. 

• See Set up your default forwarding number

• See Phone Integration