Service Titan Knowledge Base

Assign a tracking number in Phones ProLast updated on 09/02/2022

After you add a new tracking number in ServiceTitan, assign it in Phones Pro so that you can use it to make or receive calls.

Add a new tracking number

Add a new tracking number in ServiceTitan:

  1. Go to the navigation bar and click Phones Pro phones-pro-icon to open the embedded dialer. 

  2. In the side menu, go to Settings > Office > Main Line.

    Note: If you have more than one location or want the calls to go to a different location, go to Settings > Call Center or Departments and select the location you want to add a tracking number.

  3. Click + Add a number.

  4. Click the number from the list you want to assign as a tracking number, and then click Select. You can now use this number in Phones Pro to make or receive calls.

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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.