Service Titan Knowledge Base

Titan Intelligence data preferencesLast updated on 04/22/2022


Data You Control

What is the average drivetime to a location? Which material items are included most often for a particular job? What is the next step in your workflow and which Knowledge Base article would be most helpful to you at that point? These are just some of the questions that we can help answer for you based on the data we receive across the ServiceTitan platform.

Types of Data

With your permission, we receive data as you use the product, and then aggregate based on information. Some examples of data types we would use :

  • Browser and device types and settings

  • Materials used on a job

  • Length of job time

  • Items searched for

  • Knowledge Base articles viewed

For details, visit our Privacy Policy.

Data Preferences

Review and adjust your preferences at any time on our Data Preferences page. You choose whether to enable options that allow ServiceTitan to:

  • Enable ServiceTitan to use your ServiceTitan data (which includes your customer data) to develop and improve ServiceTitan products and services. This includes developing artificial intelligence- and machine learning-based features to optimize your business and our products and services.

  • Enable ServiceTitan to use your aggregated and non-identifiable data and combine this data with other aggregate and non-identifiable data. This enables features like benchmarking and publications that provide you insights into industry and geographic trends. Only aggregate insights and trends are shared -- identifiable information about you and your customers is removed and combined with other business and customer data before it is shared.

For details, see Updating data preferences.

Security and Availability

We build security as a foundational component for our processes, services, and culture. We employ best-in-class measures to ensure your data remains safe. Some of the foundational elements of our security program include:

  • Military-grade disk encryption to all data at rest

  • Industry-leading encryption standards for data in transit

  • Built-in redundancy, robust monitoring, data replication and automated backups

  • Distributed Denial of Service (DDoS) mitigation services

For more details, visit our Security Portal.


Updating data preferences

  1. In the main navigation bar, go to Settings > Titan Intelligence. The Data Preferences page opens.

  2. Customize your data preferences by selecting or deselecting the checkbox next to the following options:

    1. Products & Services—Enable ServiceTitan to use your ServiceTitan data (which includes your customer data) to develop and improve ServiceTitan products and services. This includes developing artificial intelligence- and machine learning-based features to optimize your business and our products and services.

    2. Industry Publications—Enable ServiceTitan to use your aggregated and non-identifiable data and combine this data with other aggregate and non-identifiable data. This enables features like benchmarking and publications that provide you insights into industry and geographic trends. Only aggregate insights and trends are shared -- identifiable information about you and your customers is removed and combined with other business and customer data before it is shared. Note: By default you are automatically opted into sharing data for these options. Deselect a checkbox to opt out of data sharing. 

  3. When you’re finished making changes, click Save


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.