Service Titan Knowledge Base

Office Audit Trail report templateLast updated on 03/22/2022

Use the Office Audit Trail report template to review office employee activity in ServiceTitan. The template includes types of actions employees perform including updating invoices and estimates, and incoming and outgoing calls.

Create an Office Audit Trail report

Follow the steps to create a custom report based on the Office Audit Trail template.

The Office Audit Trail template includes these columns:

  • Date—Date of the office activity

  • Time—Time of the office activity

  • Name—Name of the employee

  • Action Type—Type of employee activity

  • Action Performed—Description of activity

Tip: Deselect a column to exclude it from your report.

Run a report

Before running the report, add filter details to narrow your results:

  1. Click the From - To field to set date filters. You can:

    • Use the calendar to select a specific date range and click Apply.

    • Use the left menu to select a preset date range:

      • Today—From 12:00 AM to the current time

      • Yesterday—Previous day, from 12:00 AM to 11:59 PM

      • Last 7 Days—Previous seven days, including the current date

      • Last 14 Days—Previous 14 days, including the current date

      • Last 30 Days—Previous 30 days, including the current date

      • Month to Date—From the first of the current month to the current day

      • Last Month—Entire month before the current month. For example, if the date is February 5, the entire month of January.

      • Last 90 Days—Previous 90 days, including the current date

      • This Quarter—Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

      • Last Quarter—Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

      • Quarter to Date—From the first day of the current quarter to the current day

      • Year to Date—From January 1 of the current year to the current day

      • Last 365 Days—Previous 365 days, including the current date

  2. Use the Employees dropdown to select which employees you want to include in the report. Otherwise, the report includes all employees. Note: If you add employee business unit (BU) filters, make sure the employees you select are assigned to the selected BUs.

  3. From the Employee Business Unit dropdown, select the office employee business units (BUs) you want to report on. By default, the report runs for all BUs.

  4. From the Job Business Unit dropdown, select the job BUs you want to report on.

  5. Click the Job Type filter and select which job types to include in your report.

  6. Click the Action Type dropdown to select which types of employee activities you want to report on:

    • Inbound Calls—Employee receives a call

    • Outbound Calls—Employee places a call

    • Job Updates—Employee updates a job record

    • Estimate Updates—Employee updates an estimate

    • Invoice Updates—Employee updates an invoice

  7. When you’re done setting your filters, click Run Report.

Note: Click an item in the Action Performed column to open the record where the action was made in a new tab.

Tip: You can arrange report columns and apply filters for further customization.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.