Technician Close Rate by Job Type Report GuideLast updated on 03/22/2022
Purpose of the Technician Close Rate by Job Type Report:
This report provides an overview of technician sales performance / close rate. This report is designed for technicians who perform maintenance, service, or install jobs (not for sales technicians who are dispatched to provide estimates). Data is based on job completion dates.
Common uses for this report:
This report will show you how many jobs the technician was able to convert (this is the technician’s close rate). In ServiceTitan, a job is converted when the invoice subtotal is above the job sold threshold.
Use this report to see the average invoice subtotal for jobs the technician was able to convert.
Use this report to see how much revenue each technician is bringing in.
Required Setup for this Report:
In order to use this report, you must enter the job sold threshold for all of your job types (Settings > Job Types > Sold Threshold).
How to find this report:
Click Reports > Search Technician Close Rate by Job Type > Click the report name. Then you will be able to set filters and run the report.
Report filters
Date Range
Filter by date range. Use the From and To fields to set a custom date range.
View or download the report
Click Build to view the report.
The report can be downloaded in two different formats:
Export to Excel (*.xlsx) (click the dropdown arrow next to Download PDF)
Export to Comma separated (*.csv) (click the dropdown arrow next to Download PDF)
Explanation of report columns
Top Columns
At the top of the report, you will see that data is organized by job type. At the far right of the report, you will see totals for each technician.
Report Columns
The report includes the following columns:
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.