Statuses and actions on jobs and appointmentsLast updated on 03/22/2022
This article explains the statuses you will see, and actions you can take on jobs and appointments.
Job status
Job status is in the upper right portion of a job record. The job status tracks the progress of a job. A job's progress is determined by how many appointments are in Done status on the job. This is tracked by a gray circle that turns green as progress is made, and by the percentage complete, which appears inside the circle.
Job actions
On the Job Record, click Job Actions to:
Appointment status
The appointment status tracks the progress of each appointment. It's in the top left corner of each appointment card.
Appointment actions
Technician status
Technician actions
Start Meal/End Meal—Used to start and end a technician's meal breaks. This action is only available on the day of the appointment.
Send Message—Send a text message to the technician.
Send Job Details—Send the details of the job to the technician via text message.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.