Service Titan Knowledge Base

Add sold hours to pricebook itemsLast updated on 03/23/2022

Sold hours are the estimated labor hours tied to a pricebook item. For example, if a toilet installation takes an hour and a half, the sold hours for that service item would be 1.5. Sold hours can be used to calculate labor costs, technician efficiency, and job costing.


Things to know

  • The Price Setup Wizard uses sold hours as a component to calculate pricing.

  • The Technician Scorecards display Billable Efficiency under Service, Maintenance, and Install. This shows you whether the technician is completing the work faster or slower than the expected pace, based on sold hours entered in your pricebook.

  • To add sold hours to material items, your account must be configured for chargeable materials. Contact your success or implementation manager for details.

  • To update sold hours for multiple pricebook items, you can edit items in bulk or edit items with the Pricebook Excel template.


Add sold hours

To add sold hours to an item, edit it in your pricebook:

  1. Go to the navigation bar and click Pricebook.

  2. In the side menu, click Services, Equipment, or Materials, depending on the item you want to edit. The item table opens

  3. Browse the table or use the search field to find the item you want to edit. You can search by item code, name, or description. Tip: To filter the list of items, click Filters. You can filter based on category, sold hours, price, and other details. After setting your filters, click Apply.

  4. Switch the toggle to Edit Mode.

  5. For the item you want to edit, click the entry in the Hours column to enable the edit field.

    Note: If the Hours column is not listed in the item table, edit additional item details.

  6. Enter the sold hours for the item. Tip: Use the Esc key to undo your edits.

  7. Click outside the field to save your changes.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.