Service Titan Knowledge Base

Get Started with your Service Finance integrationLast updated on 03/22/2022

ServiceTitan integrates with Service Finance Company, a nationally licensed sales finance company and an approved FHA Title I lender, allowing your technicians to offer financing in ServiceTitan Mobile. This gives your customers additional payment options to pay for your services.

You can set up rule-based financing for your Service Finance integration. Rule-based financing boosts technician confidence by removing the need to memorize complex financing rules. Increased technician confidence—combined with customizable monthly payments—helps your team to close more sales and drive higher average ticket sizes. It also protects your margins by setting business unit and spending thresholds so technicians only offer premium plans when appropriate. In a nutshell, it empowers technicians to show the best plans for the right job!


Create financing rules

Create a default rule as well as custom financing rules for plans you want to offer customers and set financing tiers for jobs with a specific spend.

Creating a financing rule involves:

  • Selecting improvement types—Select categories that display to customers during the application process. Improvement types are used by Service Finance to understand what the loan is being used for and to ensure that loans are being submitted for your business vertical.

  • Selecting plans—Offer up to six financing plans to customers during the application process, which ensures that technicians can offer different financing plans to different types of buyers.

  • Setting tiers—Choose default or custom financing tiers for the selected financing plans you’re offering to customers when they apply for a loan.

    • Default tier—If you prefer only one default tier for your plans, you choose one of your selected plans to calculate the as low as monthly payment amount for all estimates that technicians present to customers. Additionally, all other plans you selected can be applied for by the customer, without needing to meet a custom minimum set by the merchant.

    • Custom tiers—If you want to set custom tiers with spend thresholds for the selected plans, you assign each plan to a tier. Financing plans in a custom tier will only be available to customers if they enter a loan amount greater than the specified spend threshold.

Create a default rule

Start by creating a default rule for all your financing jobs. Once you create a default rule, you can add custom financing rules.

To create a default financing rule:

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. In the side panel, click Integrations > Financing. The Financing screen opens. A merchant account has been set up for you.

  3. Click the Service Finance Loan Options tab.

  4. To create a default financing rule, click Create Default Financing Rule.

    Tip: If a Default Financing Rule exists, you can hover over the rule and click Edit icon-pencil.png or View icon-visible.png.

  5. Improvement TypesSelect each improvement type that you want your technicians to offer to customers and then click Next.

    Note: Improvement types are how loans are categorized and set by Service Finance. If you don’t see an improvement type that exactly matches the service you want to offer financing for, that’s okay—choose the closest one.

  6. Select PlansSelect up to six financing plans for your technicians to offer customers during the application process and then click Next.

    Note: You can change the financing plans you offer at any time, but technicians must download their pricebook to see these changes.

  7. Set Tiers: Do one of the following:

    • If you prefer one default financing tier for your plans:

      1. Select Default Tier.

      2. Select a plan from the dropdown that will be used to calculate the as low as monthly amount for all estimates that technicians present to customers.

      3. Click Next. Default tier example When your technicians present estimates to customers, the default plan is used to calculate the as low as amount as shown below in ServiceTitan Mobile.

    • If you want to create a customer financing tier for your plans:

      1. Select Custom Tiers.

        Tier 1 is the default for all purchases as long as the loan exceeds the plan’s Minimum Loan Amount set by Service Finance. This ensures that customers who want to apply for financing have at least one option.

      2. In Tier 1, click +Assign Plan and select a plan from the dropdown. Assign more plans, as needed. Note: Every tier needs to have at least one plan, and every plan must appear in a tier.

      3. Click Add Tier.

      4. In the Tier 2 section, enter the Spend Threshold (for example $4,000).

      5. Click +Assign Plan and select one of the remaining plans from the dropdown.

      6. Click +Assign Plan to add another plan to Tier 2. Note: When multiple plans are added to a tier, select the Default plan to be used to calculate the as low as amount when an estimate falls into this financing tier.

      7. Continue to create additional tiers and assign plans to each tier until all selected plans have been assigned.

  8. ReviewReview your selections. If you want to make changes, click Edit in one of the sections.

  9. If everything looks accurate, click Finish.

Add a custom rule

Make sure you set up a default rule before you create a custom rule. For more information, see Create a default financing rule.

To add a custom financing rule:

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. In the side panel, click Integrations > Financing. The Financing screen opens.

  3. Click the Service Finance Loan Options tab. Default Rule and Custom Rule sections display in this tab.

    Tip: If Custom Rules exist, you can hover over a rule and click Editicon-pencil.png or View icon-visible.png.

  4. In the Custom Rules section, do one of the following:

    • If a custom rule does not exist, click + Add financing rule.

    • If a custom rule exists, click + Custom financing rule.

  5. Set DetailsEnter a Rule Name and select one or more applicable business units (BUs) that you want to apply the rule to. Then click Next.

    Note: Each BU can be in only one custom rule at a time. Click x to remove an item.

  6. Improvement TypesSelect improvement types applicable to your rule and then click Next.

  7. Select PlansSelect up to six financing plans for your technicians to offer customers during the application process and then click Next.

    Note: You can change the financing plans you offer at any time, but technicians must download their pricebook to see these changes.

  8. Set Tiers: Do one of the following:

    • If you prefer one default financing tier for your plans:

      1. Select Default Tier.

      2. Select a plan from the dropdown that will be used to calculate the as low as monthly amount for all estimates that technicians present to customers.

      3. Click Next.

    • If you want to create a customer financing tier for your plans:

      1. Select Custom Tiers.

        Tier 1 is the default for all purchases as long as the loan exceeds the plan’s Minimum Loan Amount set by Service Finance. This ensures that customers who want to apply for financing have at least one option.

      2. Click +Assign Plan and select a plan from the dropdown. Assign more plans, as needed. Note: Every tier needs to have at least one plan, and every plan must appear in a tier.

      3. Click Add Tier.

      4. In the Tier 2 section, enter the Spend Threshold (for example $4,000).

      5. Click +Assign Plan and select one of the remaining plans from the dropdown.

      6. Click +Assign Plan to add another plan to Tier 2. Note: When multiple plans are added to a tier, select the Default plan to be used to calculate the as low as amount when an estimate falls into this financing tier.

      7. Continue to create additional tiers and assign plans to each tier until all selected plans have been assigned.

  9. ReviewReview your selections. If you want to make changes, click Edit in one of the sections.

  10. If everything looks accurate, click Finish.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.