Service Titan Knowledge Base

View settled batches and Chargeback or Retrieval reports in TransLinkLast updated on 09/08/2022

Who You can view settled batches:

  • When you didn’t receive the amount you were supposed to. You can view the amount in the Hold Amount column.

  • To see the date the amount has been submitted to the customer. You can view the date in the ACH Date column.

Things to know

  • A settled batch is the payments that the bank remits to the merchant after issuing it.

  • Translink is the TSYS portal. For more information, see TSYS.

View a settled batch

To view settled batched in TransLink:

  1. Log into TransLink.

  2. Click Transactions.

  3. Enter a date range.

  4. Click Create Report. A list of batches appears.

  5. [Optional] Click Details to view a breakdown of transactions within that batch, or click Card Types to view the credit card summary.

To view Chargeback or Retrieval Reports in TransLink:

  1. Log into TransLink.

  2. Under Chargeback/Retrieval Reports, click Details. A list of chargebacks will appear.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.