Service Titan Knowledge Base

Set up remittance vendorsLast updated on 03/22/2022

If you use Payables to track spending in your business, map remittance vendors to purchasing vendors to ensure that you’re sending your bill payments to the correct addresses.

For example, you can have purchasing vendors Depot01, Depot02, and Depot03 that are tied to remittance vendor TitanDepot. If you buy items from any of these purchasing vendors, you will send your payment to TitanDepot.

If you have many remittance vendors, you can map your remittance vendors in bulk with an XLSX file. If you use the Inventory Module, you can also map individual remittance vendors.


Things to know

  • If you haven’t already enabled Payables, see Set up Payables.

  • If you use the Purchasing Module, Purchasing appears in the main navigation bar and in the side panel.

  • If you use the Inventory Module, Inventory appears in the main navigation bar and in the side panel.

  • To add purchasing or replenishment vendors, see Set up vendors.


Add individual remittance vendors

  1. Go to the navigation bar and click Settings settings.png

  2. In the side panel, click Purchasing or Inventory, then click Vendors.

  3. Click the Remittance Vendors tab.

  4. Click Add Vendor.

  5. Optional: New vendors are active in ServiceTitan by default. If you don’t want your new vendor to be active, click Active to turn off the setting and deactivate the vendor.

  6. In the Vendor Details section, enter the remittance vendor’s information. Note: Required fields have an asterisk *.

    • Remittance Vendor Name

    • Customer ID

    • Address

    • Contact Information

  7. In the Associated Purchasing Vendors section, select a purchasing vendor from the Vendor Name dropdown.

  8. Optional: To associate another vendor with the new remittance vendor, click Add Purchasing Vendor and select a vendor from the dropdown. Repeat this step to add additional vendors.

  9. When you’re done, click Save.

The new remittance vendor is associated with the purchasing vendors you selected.


Set up remittance vendors in bulk

Set up remittance vendors to purchasing vendors to ensure that you’re sending your bill payments to the correct addresses. To add, update, or map remittance vendors, you can export your company’s remittance vendors to an XLSX file for bulk editing and import it back into ServiceTitan.

Download a template and map remittance vendors
  1. Go to the navigation bar and click Settings settings.png.

  2. In the side panel, click Purchasing or Inventory, then click Payables

  3. Click Download a template.

    An XLSX file of your remittance vendors downloads to your computer.

  4. Open the exported XLSX remittance vendor file in a spreadsheet application.

  5. In the Remittance Vendors tab, review your remittance vendors: 

    • Update vendor ID, name, address, phone number, email address, and customer ID as needed. Note: All fields except customer ID are required. Note: Format the state and country as follows:

      • State— Use the approved two-letter abbreviation (for example, California = CA)

      • Country—Use the ISO country code (for example, United States = USA, Canada = CA)

    • Add additional remittance vendors if they’re missing from the list. Note: If you add remittance vendors, leave the Id column field blank.

  6. Click the Mapping tab.

  7. Review the mapping between your purchasing vendors and remittance vendors. If any are missing from the list, add additional purchasing or remittance vendors for mapping.

    For example, you can map purchasing vendors Depot01, Depot02, and Depot03 to remittance vendor TitanDepot.

    Important note: Don’t update purchasing vendors directly in the XLSX file. To update your vendors, see Set up vendors and Set up vendor list and primary vendor for pricebook items.

  8. When you’re done, save the spreadsheet as an XLSX file.

  9. Upload the updated XLSX to ServiceTitan, as described in the next section, Upload a template of mapped remittance vendors.

Upload a template of mapped remittance vendors
  1. If you haven’t already mapped your remittance vendors in an XLSX file, see the previous section, Download a template and map remittance vendors.

  2. In the Payables screen in ServiceTitan (which is in Settings settings.png > Purchasing or Inventory > Payables), click Choose File.

  3. Select the XLSX file with the remittance vendor details that you want to upload. 

    • If the mapping is successful, a confirmation pop-up opens. 

    • If there are mapping errors, a screen opens listing the errors:

      1. Review the errors and update the XLSX file or, if necessary, the vendors in ServiceTitan. For example, you might get an error because: 

        • Column header names changed

        • Data you entered is not in the correct format

        • There are duplicate remittance vendor names

        • Remittance vendor mapping is not correct

        • Changes were made to purchasing vendors in the XLSX file Important note: Don’t update purchasing vendors directly in the XLSX file. To update your vendors, see Set up vendors and Set up vendor list and primary vendor for pricebook items.

      2. Click Back to Payables.

      3. Click the Replace file icon to retry the upload with the updated remittance vendor XLSX file.

The new remittance vendor is associated with the purchasing vendors you mapped.


Want to learn more?

See other articles in Payables.



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.