Service Titan Knowledge Base

Set up payment types for QuickBooksLast updated on 02/28/2023

You can customize payment types in and select if you would like them to export as a journal entry. Payment types are exported as a journal entry when you would like to specify the account the payment will affect.

Things to know

  • A negative payment (such as a refund) will always impact the account specified in the Account field, even if it is not set to export as a journal entry.

Customize payment types

  1. Go to the navigation and click the Settings icon.

  2. In the side panel, click Invoicing > Payment and Invoice Types.

  3. Click Edit to change an existing payment type or Add to create a new one.

  4. Enter a name for the payment type.

  5. Export as Journal Entry to bypass the Undeposited Funds account, or export as a payment to QuickBooks to send it to the Undeposited Funds account. Note: If you select this option, the payment will affect the account you choose from the Account dropdown. This is a good option for bad debt, refunds, and financing fees. For example, if one of your customers has financed a job totaling $1000 -- $900 financed with a finance fee of $100 -- you would select the appropriate payment type for the $900 financed. You would then set up a payment type called Financing Fee, set to export as a journal entry, for the $100 financing fee. This would be mapped to an expense account, since it’s a business fee. When this financing fee is exported to QuickBooks, it will debit your expense account and credit your accounts receivable.

  6. Select the attributes that apply to this payment type.

  7. Check Hide from Mobile if you do not want technicians to select this payment type in the ServiceTitan Mobile app.

  8. When you're done, click Save.

Viewing payment types on invoices

This screenshot shows how payment types appear on your invoice.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.