Service Titan Knowledge Base

Request customer reviews from the job recordLast updated on 02/28/2023

In the customer record, you can find the marketing reviews submitted by the customer. If a job doesn’t have a marketing review, you can send a review request to the customer directly from the job record. This gives you the flexibility of following up on customer reviews as you’re on the job record. Please note, you can only see the verified job reviews.

Things to know

  • You can send review requests to customers from the job record only if the employees in the office created a manual trigger survey.

Request reviews

To request a customer review from the job record:

  1. Open the job you want to request a review for.

  2. On the job record, go to the Reviews section to view the sent and received reviews.

  3. If no survey is available, click Create Survey to create a survey to send to your customer.

  4. If you have a survey, click Request Review. A confirmation pop-up opens.

    Note: If the review request is sent, Request Review is inactive.

  5. Click Confirm to send the request review to the customer.

View reviews

For each job that a review is submitted by a customer, you can view it in the job record:

  1. Open the job you want to view the customer reviews for.

  2. If the review is not verified, verify it or match it to be verified.

  3. On the job record, go to the Reviews section, where you can find the verified customer review. Note: Only verified customer reviews appear in the Review section.

  4. To view details, click Go to Review.

    Note: If the review request is sent and verified but the customer did not respond to the request, the review is labeled as Not Responded.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.