Service Titan Knowledge Base

Manage removed customer reviewsLast updated on 09/23/2022

In Reviews, Monitoring, and Review Generation you can view all the existing and removed reviews that customers posted for the jobs. Also, you can view the reviews removed after they have been pulled to ServiceTitan from social media, for example, Facebook, Google, or Yelp. Additionally, you can attach a removed review to a job and the review appears on the source page in Reviews.


View removed reviews in the reviews list

To view the customer reviews pulled by ServiceTitan but deleted by the customer, you can go to the navigation bar and click Marketing > Reviews. Here you can see all the reviews you have received. In the received reviews list you can see the removed reviews marked by the Removed tag.

Note: For the removed reviews the Add Response feature is inactive.


Match removed reviews

To match the removed reviews in the reviews list with available job reviews:

  1. Go to the navigation bar and click Marketing > Reviews

  2. Find and hover over the removed review you want to verify, and click More icon-more.png.

  3. Select Verify.

  4. A review that potentially matches the removed review populates. If you agree with the suggested match, click Verify.

    Note: Sometimes more than one review that matches the removed review populates, select one, then click Verify.


View removed reviews page details

To view the details of the removed customer reviews after they have been pulled by ServiceTitan:

  1. Go to the navigation bar and click Marketing > Reviews.

  2. In the reviews list, hover over the removed review you want to view its details and click View. The Review page opens.

The Review page displays an error message stating that the review is removed.


Match the removed reviews from the Review screen

To match removed reviews, see Match reviews.


View removed reviews from Monitoring

To view the removed customer reviews in Monitoring:

  1. Go to the navigation bar and click Marketing > Monitoring. Here you can see all the review details you have received, such as the date of reviews, sites, graphic reports about the performance of the review, top-performing technical, etc.

    Note:  In the Recent Reviews table you can see the removed reviews marked by the Removed tag.

  2. If you want to verify the removed review, click the removed review record to navigate to Reviews.


View removed reviews from Review Generation

To view the removed customer reviews in Review Generation:

  1. Go to the navigation bar and click Marketing > Review Generation. Here you can see all the surveys you created and sent to customers via messages, SMS, emails, etc.

  2. Go to the created survey channel and click the removed review record. The removed review opens.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.