Reputation management email optionsLast updated on 06/29/2022
Your reputation management software may allow you to configure your ServiceTitan account, so you can select which survey emails will be sent to customers from the ServiceTitan Job booking screen. Note: The following features apply to you only if your ServiceTitan account is integrated with a reputation management software.
Manage emails
You will have the option to set the following:
Do not send employee email to customer
When you enable this feature, a checkbox called Do not send employee email to customer will be added to the bottom of the Call Booking screen.
When Do not send employee email to customer is checked, the customer will not receive an email with the technician’s bio when a technician is dispatched to the job.
Do not send job completed follow up email to customer
When you enable this feature, a checkbox called Do not send job completed follow up email to customer will be added to the bottom of the Call Booking screen.
When Do not send job completed follow up email to customer is checked, the customer will not receive an email requesting feedback when the job is completed.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.