Service Titan Knowledge Base

Generate, print, and email membership renewal estimatesLast updated on 09/23/2022

Printing and emailing membership renewals is helpful for technicians and back office employees who have customers interested in renewing a membership and want financial details before doing so.


Things to know

  • You can generate membership renewal estimates for an individual customer or in bulk.

  • After you renew a membership, you can print or email the renewal invoice to the customer.

  • After you generate membership renewal estimates, you can follow up and sell membership renewals.

  • For details on how to follow up on expiring memberships, log follow up notes, and sell membership renewal estimates, see Follow up on expiring memberships.


Create membership renewal estimates

  1. Go to the navigation bar and click Follow Up.

  2. Click the Expiring Memberships tab. Note: You can filter the expiring memberships list by business unit, membership type, membership expiration date, or opportunity status.

  3. Select the memberships for which you want to create renewal estimates. If you need to renew all listed memberships, click Select all.

  4. Click Bulk Edit.

  5. Select Build Estimates and click Apply. Note: If the customer has membership add-ons, the add-ons are included on the renewal estimate.


Print or email membership renewal estimates

Print or email a renewal estimate for an individual

  1. Go to the navigation bar and click the Follow Up icon.

  2. Click Expiring Memberships. Note: You can filter the expiring memberships list by business unit, membership type, membership expiration date, or opportunity status.

  3. Click a renewal estimate to open it in a new tab.

  4. Click the Email or Print icon, located in the top corner of the estimate. If you click Email, fill out the details accordingly and click Send.

The renewal estimate is also available on the customer or location record.

  1. Go to the customer or location record

  2. Click the membership name or location to open the customer’s membership window. 

  3. Click the Email or Print icon, located in the top corner of the estimate.

Print renewal estimates in bulk

You can use Bulk Edit in the Expiring Memberships tab to print or email renewal estimates in bulk, if you want to do a mass printing or mailing.

  1. From the Follow Up page, go to the Expiring Memberships tab and select the renewal estimates you want to print. Note: Make sure there’s a renewal estimate in the Estimate column for each membership you want to print estimates for.

  2. Click Bulk Edit.

    mem- The Bulk Edit window opens. 

  3. Select Print Estimate then click Apply.

After you generate membership renewal estimates, you’re ready to follow up and sell membership renewals.


Renew a membership on an in-progress job or estimate

If a customer wants to renew a membership while you’re performing a job, you can renew a membership from the customer or location record. If the customer has multiple memberships, you can select which membership the customer wants to renew. For example, if a customer has a Gold Membership at multiple locations, when adding the renewal task to the invoice or estimate, you can select which membership the customer is renewing.

To renew a membership while you are on a job or giving an estimate, add the membership renewal task to the invoice or estimate.


Renewing without a job in progress

If a customer wants to renew a membership ahead of schedule and there's no job in progress or membership renewal estimate, you can renew a membership from the customer or location record.

To renew membership from the customer record:

  1. Open the customer record for which you want to renew the membership.

  2. Click the membership you want to renew.

  3. Click Renew Membership.

    Create Invoice Membership Renewal Invoice opens.

  4. Select the membership renewal details:

    1. From the Membership Renewal Task dropdown, select a task.

    2. From the Duration / Billing dropdown, select a duration. The invoice of the renewal membership opens.

  5. When you’re finished, click Create.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.