Re-send a survey to a customer or edit a submitted surveyLast updated on 03/22/2022

If a customer has not responded to a survey, or if they didn't get the email, you can manually re-send the survey link to the customer.

1. Navigate to the job.

2. Click the Email tab under the job history.

3. You will see a history entry that says Survey was emailed to <customer email address>. You will also see a copy of the email sent to the customer.

4. Click the survey link. Note: This survey link will be available only if the customer has not responded to the survey.

   If the customer has already responded to a survey, the survey link will no longer be available - you will simply see the customer's survey response in the job history.

5. When the survey page pops up, copy the survey URL.

6. You may now re-send the survey link to the customer.

Note: Employee permission is required. Only employees with permission will be able to edit a customer's survey response. Permission must be enabled for Edit Job Completion Survey (Settings > Permissions). This permission is on by defaut for Accounting, Admin, Field Manager, and Dispatch roles. If you don't want employees to have permission to edit customer surveys, make sure this permission is off.

If the customer wants to change their survey comments or rating, the office manager (or someone with permissions) can go back to the survey to update it.

Navigate to the job, and click the blue job actions button. Click Take Survey, and enter the updated survey information.

• See Follow up on customer survey