Service Titan Knowledge Base

Account and bill for retainageLast updated on 03/22/2022

Retainage is a percentage of invoice that is not billed until the project is complete and the customer has approved the work. Retainage gives the customer recourse if they aren't satisfied with the work done. Use this process to invoice customers who have had retainage withheld on their project.


Things to know

  • Customer contracts specify if retainage is required and the retainage percentage.

  • If you use Applications for Payment, the Applications for Payment workflow enables you to set up and bill for retainage.

    • See Bill for retainage based on Application for Payment

  • If you do not use the Application for Payment workflow, use the steps in this article to set up and invoice for retainage for a project.


Account and bill for retainage

If you want to use retainage as you bill your customer, apply the retainage service you created in the pricebook to the invoice:

  1. In the project, click Add invoice.

    The Add invoice pop-up opens.

  2. Select a business unit from the Business Unit dropdown.

  3. Click ADD INVOICE.

  4. Add anything to the invoice that you want to bill your customer for. For more, see Edit an Invoice and Invoice walkthrough: Office view.

  5. To add retainage, click Add a Task.

  6. Enter retainage details:

    1. Name—Retainage

    2. Unit Price—Enter the retainage amount

      1. For example, if you have a $100,000 job that is progressively billed five times with 10% retainage, you need to enter -$2,000 . The total billed is $18,000. You’ll need to do this four times. Note: This accounts for the retained amount. The retained amount hits your Retainage receivable asset account.

    3. Project Label—Auto populates if you set up the retainage task in the pricebook

  7. When you’re done, click Save.

  8. To preview the invoice, click Print icon-print.png.

  9. To email the invoice to your customer, click Mail icon-mail-outline.png. For more, see View, print, or email the customer invoice.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.