Service Titan Knowledge Base

Cancel back-ordered items on a purchase orderLast updated on 09/13/2022

You can cancel back-ordered items on your purchase order (PO) if you don’t want to wait for the items to be back in stock for delivery.


Things to know

  • If you only have the Purchasing module enabled, the Inventory section in the navigation bar is renamed Purchasing.


Cancel a back ordered item on a PO

  1. Go to the navigation bar and click Inventory or Purchasing Inventory-icon.

  2. From the side menu, select Purchase Orders. The Purchase Orders page opens.

  3. Click the Partially Received tab.

  4. Select the PO for which you want to cancel a back-ordered item. The PO record opens.

  5. From the Actions dropdown field, select Edit.

  6. Go to the Item List table.

  7. In the Qty column, update the quantity value for the back-ordered item to equal the quantity received value.

    Note: After you update the quantity value in the Qty column, the quantity for the item in the Qty Outstanding column should equal 0.

  8. When you’re finished, click Save.

  9. On the confirmation pop-up window that opens, click Yes.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.