Service Titan Knowledge Base

Cancel back-ordered items on a purchase orderLast updated on 09/13/2022

You can cancel back-ordered items on your purchase order (PO) if you don’t want to wait for the items to be back in stock for delivery.

Things to know

  • If you only have the Purchasing module enabled, the Inventory section in the navigation bar is renamed Purchasing.

Cancel a back ordered item on a PO

  1. Go to the navigation bar and click Inventory or Purchasing Inventory-icon.

  2. From the side menu, select Purchase Orders. The Purchase Orders page opens.

  3. Click the Partially Received tab.

  4. Select the PO for which you want to cancel a back-ordered item. The PO record opens.

  5. From the Actions dropdown field, select Edit.

  6. Go to the Item List table.

  7. In the Qty column, update the quantity value for the back-ordered item to equal the quantity received value.

    Note: After you update the quantity value in the Qty column, the quantity for the item in the Qty Outstanding column should equal 0.

  8. When you’re finished, click Save.

  9. On the confirmation pop-up window that opens, click Yes.

If you don’t plan to receive the item and you want to remove it from the PO item list, select the item and click the Delete delete-trash.png icon.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.