Service Titan Knowledge Base

Process a check payment / bank transfer (ACH) directly in ServiceTitanLast updated on 09/08/2022

In ServiceTitan, you can process customer checks or bank transfers (ACH) to pay for equipment or services.

Things to know

  • Before you start, read about compliance regulations for accepting ACH payments. For more information, see Guide to ACH payment compliance.

  • If you haven't already signed up for ServiceTitan Payments, see Accept payments in ServiceTitan.

  • If a customer mails in a check or wants to do a bank transfer over the phone, you can process the payment by navigating to the invoice.

  • You can also store the customer’s bank information for future payments.

Best Practices

  • Make sure you have gathered authorization from the customer before processing an ACH payment.

  • When processing checks:

    • Hold on to physical checks (if provided) for at least seven days, regardless of whether you are keying in account/routing numbers or taking pictures of checks.

    • Shred and discard physical checks thereafter.

Process a bank transfer

To process a check payment / bank transfer (ACH) directly in ServiceTitan:

  1. Go to the invoice. For more on finding invoices, see Navigate to an invoice

  2. Click Add a Payment.

  3. Enter payment information.

    • Amount—This defaults to the full balance of the invoice, but you can enter any amount.

    • Type—Select Check or any equivalent payment type, for example, bank transfer.

    • Paid On—Defaults to today’s date.

    • Memo—Enter a memo on the payment. For example, you could indicate that this is a down payment.

    • Authorization Code—Leave this blank. This field automatically populates once the transaction is processed.

  4. Click Charge Account. Note: The bank can hold the check for two to three business days after the deposit.

  5. Enter the banking information.

    • Authorization Method—Select the authorization method from the dropdown. For more information about authorization methods, see Guide to ACH payment compliance.

    • Owner Name—Enter the name as it appears on the check. If no check is provided, enter the account owner.

    • Routing (ABA) Number—Enter the routing number. This can be found on the front of the check.

    • Account Number—Enter the bank account number.

    • Confirm Account Number—Confirm the bank account number.

    • Check Number—Enter the check number.

    • Store account data for future payments—Select the checkbox to store the customer’s banking information for future payments or recurring billing.

  6. When you’re done, click Charge.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.