Service Titan Knowledge Base

Place PowerDialer campaign callsLast updated on 03/22/2022

Use PowerDialer to automatically place campaign calls from your queue. You can pause calls at any time.

Things to know

  • PowerDialer uses the ServiceTitan Phones Pro embedded dialer to place calls.

  • When PowerDialer is enabled, you are still able to receive inbound calls.

  • You can set a period of wrap-up time before PowerDialer places the next call in the campaign queue, giving customer service representatives (CSRs) time to complete any call-related tasks.

Place PowerDialer campaign calls

  1. In the navigation bar, click Phones Pro icon-phone.png to open the embedded dialer.

  2. In the embedded dialer, click Start Dialing.

    PowerDialer places a call to the next customer in the active campaign queue. If the campaign is configured to open a page, a link appears in the right corner. Click it to open a record related to the call.

    Note: A banner displays if the customer is in multiple campaigns.

  3. When you complete a call, PowerDialer dials the next number in the campaign queue.

  4. To temporarily stop PowerDialer calls, click Pause Dialing.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.