Service Titan Knowledge Base

Change your caller ID in Phones ProLast updated on 03/31/2022

You can set your caller ID in Dialpad so that when you place outbound calls, customers see a callback number that’s related to your business, making them more likely to answer.


Things to know

  • For accurate marketing reports, do not use a number that’s assigned to a marketing campaign as your caller ID.

  • For best practice, use your business location’s main line as your caller ID.

  • This feature applies to advanced seat users only.


Change your caller ID

  1. Go to the navigation bar and click Phones Pro phones.png to open the embedded dialer. Note: If you don’t have the embedded dialer enabled, sign in to your Dialpad account and skip to step four.

  2. In the Phones Pro embedded dialer, click the Wrench icon.

    Phone Preferences opens.

  3. Click View Dialpad Settings.

    Your Dialpad profile opens in a new tab.

  4. Click the Caller ID dropdown and select the number you want to use as your caller ID.

  5. When you’re done, close the Dialpad tab. Your changes are automatically saved.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.