Resolve payroll disputesLast updated on 03/22/2022
When you release payroll for sign-off, employees can dispute payroll. You can review disputes, make any necessary changes, and re-release disputed payroll for sign-off.
Things to know
Managers can only review payroll for the employees assigned to them.
Administrators can review payroll for all employees.
The dispute payroll feature is available to technicians with the Technician is Able to Dispute Payroll permission enabled. For more, see Set technician permissions for Payroll Sign-off.
Review payroll disputes
You can edit non-job timesheets while reviewing an employee’s payroll.
In the right corner of the navigation bar, click your Profile icon and click Payroll Approval.
The Payroll Dashboard opens listing the employees you manage.
Use the dropdown to select the pay period you want to view.
For an employee with disputed payroll, click View Actions in the Action column to open their payroll details screen.
Note: The Employee Status column indicates if an employee has disputed payroll.
In the Audit Trail section, review the dispute details.
Note: The details include any notes entered in the optional Memo field.
You can edit non-job timesheets, create payroll adjustments, or, if everything looks good, skip to the next step.
Click Update Now.
The employee’s status for that pay period’s payroll switches from Disputed to Pending. They can review any changes and sign off on payroll.
Want to learn more?
Visit ServiceTitan Academy to enroll in Payroll Sign-off
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.