Service Titan Knowledge Base

Resolve payroll disputesLast updated on 03/22/2022

When you release payroll for sign-off, employees can dispute payroll. You can review disputes, make any necessary changes, and re-release disputed payroll for sign-off.


Things to know


Review payroll disputes

You can edit non-job timesheets while reviewing an employee’s payroll.

  1. In the right corner of the navigation bar, click your Profile icon and click Payroll Approval.

    The Payroll Dashboard opens listing the employees you manage.

  2. Use the dropdown to select the pay period you want to view.

  3. For an employee with disputed payroll, click View Actions in the Action column to open their payroll details screen.

    Note: The Employee Status column indicates if an employee has disputed payroll.

  4. In the Audit Trail section, review the dispute details.

    Note: The details include any notes entered in the optional Memo field.

  5. You can edit non-job timesheets, create payroll adjustments, or, if everything looks good, skip to the next step.

  6. Click Update Now.

The employee’s status for that pay period’s payroll switches from Disputed to Pending. They can review any changes and sign off on payroll.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.