Service Titan Knowledge Base

Guide to ServiceTitan payments auto-batchingLast updated on 03/22/2022

ServiceTitan Payments auto-batching helps you automatically reconcile payments that make up a deposit, reducing the need for a manual reconciliation process.

Things to know

  • Auto-batching in ServiceTitan runs every night, except on weekends and holidays when there may not be any batches to run.

  • Any transaction made during the day is automatically batched that night, depending on cut-off times, which can vary between processors and weekend and holiday schedules.

  • Currently, only payments processed through these ServiceTitan Payments integrations are auto-batched:

    • Credit Card Transactions through NMI/TSYS

    • Bank ACH transactions through ProfitStars

    • Check Remote Deposits (mRDC) through ProfitStars

Use ServiceTitan Payments auto-batching

  1. Go to the navigation bar and click Invoice. Invoicing opens.

  2. Click the Select a batch dropdown and select a payment batch. Payments that were auto-batched list as follows: Autobatch_vendorname_reportname_ID_m/dd/yy

  3. Once you select a payment batch, click Batched. This allows you to review your batched payment transactions. If any payment transactions failed to batch, you receive an email with transaction details and a reason for the batch failure. For more information, see Turn on permission to receive emails for batches not auto-batched.

  4. Finish reviewing the batch, and then post and export the batch as you would normally. Note: Export only one batch at a time. If you export one batch at a time, you’ll easily be able to select the associated batch payments in your accounting solution. If you export more that one batch at a time, you‘ll need to manually reconcile which payments belong to which deposits in your accounting solution.

  5. From your accounting software, select all the payments and match them to the bank deposit. If you exported more than one batch at a time, manually reconcile each payment to each deposit. Repeat this process for each batch.

Turn on permission to receive emails for batches not auto-batched

In the case that payments are not auto-batched, you can opt to (or give permission to your employees) to receive an email for each batch report. The email lets you know which transactions in the settlement report were not auto-batched in ServiceTitan. Transactions ARE NOT auto-batched for one of the following reasons:

  • Payment has already been posted or exported

  • Payment has been deleted

  • Transaction was not found

  • Refunds

Make sure to enable permissions for selected employees to receive emails. Emails are sent to the email address assigned to the user in ServiceTitan. To enable the permission for users to receive these emails:

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. In the side panel, click People > Employees.

  3. Next to the name of the employee, click Edit.

  4. Click the Permissions tab.

  5. Select Receive ST Payments Auto Batching Email.

  6. When you’re finished, click Save.

  7. Repeat this process for all employees who should receive this email.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.