Using ServiceTitan NextLast updated on 01/16/2023

• You can sign in to Next using the same username and password as your live ServiceTitan account (Go). Important: If you have trouble signing in to Next, reset your password in your live account and then sign in to Next using your newly set password. Only use reset password in Next if you created a user in Next to test something out and need to reset their password. If the user exists in your live account, then reset the password there.

• When you change your username or password in your live account, it will automatically update your sign-in info in Next. Note that the sync between the two environments can take up to five minutes.

• When you create a new employee or technician profile in your live account, it will automatically create that profile in Next. In addition, the following account-related information in your employee and technician profiles are synchronized from Go to Next: username, password, name, email address, mobile phone, active status, verification status, role, and permissions.

• Emails and SMS messages do not get delivered in Next. This means your customers, employees, and technicians will not get notifications based on actions you take in this sandbox environment. The only exception is for sign-in and password-related emails.

• If you have integrated your Intacct account with your ServiceTitan account, please be aware that transactions exported from the Next environment to Intacct will appear in your real Intacct production environment.

1. Go to next.servicetitan.com. On the sign-in screen, there is a tag that indicates you are signing in to Next, your sandbox environment.

2. Sign in using the same username and password you use to sign in to ServiceTitan Go. If you are unable to sign in, go to go.servicetitan.com and select Forgot Password?

Note: In ServiceTitan Next, there is a banner at the top letting you know that you are in an area where changes you make will not affect your actual information. This ensures you're not in your live Go account, keeping your data safe and without alteration.

Note: If you use the Next (next.servicetitan.com) environment, your login information will automatically get updated from Go to Next.

1. Go to the navigation bar and click your profile icon in the right corner.

2. Select Test in Next from the dropdown menu.

   Note: When technicians log into ServiceTitan, the Test in Next option won’t be displayed. They should go to next.servicetitan.com and access ServiceTitan Next.

In ServiceTitan Mobile, the Next environment is called Test in Next. You switch between Test in Next mode and Practice mode in ServiceTitan Mobile.

To give a technician access to Test in Next, first book a job for that technician in ServiceTitan Next:

1. Go to next.servicetitan.com.

2. Sign in using the same username and password you use to sign in to ServiceTitan. If you are unable to sign in, reset your password in ServiceTitan Go. 

3. In ServiceTitan Next, book a job for the technician who will be using Training Mode in ServiceTitan Mobile.

Have the technician:

1. Sign in to ServiceTitan Mobile.

2. If they are unable to sign in, have them tap Forgot Password? and reset their password.

3. Tap the technician profile in the upper-right corner to access the menu.

4. On the menu, tap Test in Next. In Test in Next, they can access tutorials in addition to any jobs booked through ServiceTitan Next.

   Note: When a technician is in Test in Next in ServiceTitan Mobile instead of the live account, a banner displays at the top of the screen to notify them that they're in testing mode (Next). If they want to go back to the live account, they need to tap the Switch to Live Account option on the menu. For issues accessing Testing Mode in ServiceTitan Mobile, see Troubleshooting access to Next in ServiceTitan Mobile.

If you or your technicians are having trouble signing in to Test Mode (Next), it could be because the technician has not verified their user account in ServiceTitan (Go). If this is the case, do the following:

1. Sign in to ServiceTitan Go and verify that the technician has a profile that includes an email or a mobile phone number so that they can receive an account verification code when you send a password reset. For more information about unverified accounts, see Settings - FAQ.

2. When they receive the email or text notification, have the technician tap the link to verify their account and enter a code. Note: The link takes the technician to a browser window to verify and enter the code—not to ServiceTitan Mobile. The technician needs to change their password.

3. After the technician verifies and updates their password in the live account, they can sign in to ServiceTitan Mobile and do not need to go through verification again.

After the technician changes their password in Go, the system re-syncs Go and Next to ensure both accounts share your main ServiceTitan account information, enabling your technicians to access Training Mode. To access training mode, see Access ServiceTitan Next in ServiceTitan Mobile.

• Next is not a stable environment as we deliver the new release on Next before delivering it to Go. If you want a more stable environment for your long-term training, go to Practice.

• Because this is a sandbox environment that changes as we release, the changes you make in ServiceTitan Next will expire in a week. If you want to save the changes before they expire, export them.

• New releases and updates appear in ServiceTitan Next before they show up in your live account.

• If you had your ServiceTitan customer success manager make changes to your account, inform them that you want these changes to apply to ServiceTitan Next and Go for continuity between the two accounts. ServiceTitan Next and Go are synced once a week on Fridays.

• The automated sync of account information, such as username, password, or verification, is only from Go to Next and Go to Practice. If you change your password in Next or Practice, your password in Go does not update.

• See ServiceTitan Academy - FAQ for Admin Users

• See Using ServiceTitan Practice