Service Titan Knowledge Base

Set up your account for the Modular DashboardLast updated on 03/22/2022

The Modular Dashboard lets you view up-to-the-minute performance metrics on all aspects of your business. Make sure your account is configured to take advantage of the insights the dashboard can provide.

Update your browser

The Modular Dashboard supports Google Chrome version 86 and above. Make sure to update your browser to the latest version to access all the dashboard features.

Set up divisions and business units

The Technician Scorecards section of the dashboard uses business unit (BU) divisions to analyze technician performance. Each division corresponds to a scorecard. For example, if you have a plumbing maintenance BU, you can map it to the Maintenance scorecard. Metrics from plumbing maintenance jobs are included on the Maintenance scorecard.

Create divisions

A technician scorecard is created for each of your active BU divisions. We recommend creating divisions with the names Install, Maintenance, Service, and Sales.

Note: If a technician sells estimates on a non-sales job, the sales metrics are included on the Sales tab of the job type’s division.

For more, see Add a business unit category.

Assign business units to divisions

Assign your BUs to divisions to include them on the dashboard. For example, if you serve multiple trades, you can have separate HVAC install and plumbing install BUs. You can assign them both the Install division you created earlier.

Note: A BU can only be mapped to one division.

For more, see Add and edit business units.

Set up your pricebook

To track revenue from pricebook items, configure your pricebook to work with the Modular Dashboard.

Add sold hours

Sold hours, also known as billable hours, are the number of labor hours estimated to complete a service or equipment installation as set in your pricebook. ServiceTitan compares sold hours to actual job hours to measure technician efficiency.

For more, see Add sold hours to pricebook items.

Set up general ledger accounts

To properly calculate revenue, set up general ledger (GL) accounts for your ServiceTitan account. Make sure you have the following GL account types: Income, Liability, Asset, Expense, and Equity.

Note: This feature requires account configuration. Please contact Technical Support for details.

For more, see Set up general ledger accounts.

Connect pricebook items with income GL accounts

ServiceTitan uses income items to calculate revenue. Income items are pricebook items assigned to an income general ledger (GL) account.

To assign an income account, edit the pricebook item and enter the income account in the General Ledger Account field.

Note: If you use QuickBooks Desktop, select the account from the Income Account dropdown.

For more, see Edit pricebook items.

Set up replacement opportunities

When installed equipment at a service location reaches the replacement age for that equipment type, it is considered a replacement opportunity. This triggers a replacement tag to appear on the customer record.

To set up your account for replacement opportunities:

  1. Create conversion opportunity tags.

  2. Create equipment types.

  3. Assign equipment types by editing the type field for equipment items in your pricebook.

Set up job types

When you create job types, the sold threshold setting is used to measure sales and job performance. Essentially, it’s the least amount of money where a job of that type is worthwhile to your business.

For example, you create a job type for toilet installations. Based on your overhead and other costs, you set a sold threshold of $300 for toilet installations:

  • When a sales tech sells a toilet install estimate for $300 or more, the sales opportunity considered closed.

  • When a technician completes a toilet install with an invoice subtotal of $300 or more, the job opportunity is considered converted.

For more, see Set up and use job types.

Set up call details

Set up call reasons

Call reasons allow CSRs to classify incoming calls. The dashboard uses call reasons to track call booking rates.

For more, see Set up call reasons.

Add marketing campaigns

Incoming calls are classified by marketing campaign. The dashboard’s Marketing Scorecard shows call and booking metrics for each of your campaigns.

For more, see Adding marketing campaigns in ServiceTitan.

Enable job completion surveys

The Technician Scorecards include customer satisfaction metrics. To include these, make sure to enable job completion surveys, which are automatically delivered to customers by text or email to customers when a job is completed.

For more, see Enable job completion surveys.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.