Service Titan Knowledge Base

Membership renewal protectionLast updated on 03/22/2022

Membership Renewal Protection helps keep your customers subscribed and paying for memberships longer, maintaining your monthly recurring revenue. Each month, expired and outdated customer credit cards are automatically updated, minimizing the number of lost memberships due to failed payments.


Things to know

  • Stolen and lost credit cards can be updated, provided that the customer was issued a new credit card from their card-issuing bank.

  • Not all cards are guaranteed to be updated. Because different banks have different policies, some of your cards may not be updated.

  • American Express cards are not updated by Membership Renewal Protection.


Understand Membership Renewal Protection

On the first of each month, ServiceTitan submits customer credit card information to their respective card brands to check if account numbers or expiration dates have changed. If any changes have been made, If any changes have been made, participating banks will send ServiceTitan a list of updated customer card information. After receiving the list, ServiceTitan will attempt to automatically update card information for you.

Membership Renewal Protection is fully automatic, and doesn’t require any action from you once it’s enabled.

Note: It may take up to seven business days to fully process any updated cards.

After ServiceTitan processes updated customer cards, you can see which cards were updated, by creating and running the Updated Credit Cards report.


Create an Updated Credit Cards report

Follow the steps to create a custom report based on the Invoices template.


Run an Updated Credit Cards report

Set a date range for your Updated Credit Cards report:

  1. Use From and To calendar fields to set a range of dates to run the report on.

  2. Click Run.


Read report results

Your report results display in an easy-to-read table based on the filters you set. By default, the Updated Credit Cards report includes the following columns:

  • Transaction Date—Date that the customer’s credit card information was updated

  • Customer—Name of the customer whose credit card information was updated

  • Card Type—Card type that was updated

  • New Card Last 4—New last four digits of the updated credit card

  • New Expiration—New expiration date of the updated credit card


Sort and filter report results

  1. Click a column name to sort your report by that column. For example, clicking the Transaction Date column sorts the report chronologically. An arrow displays next to the sorted column name.

  2. Click the filter icon next to a column name to apply a filter to that column:

    1. In the filter, use the dropdowns and fields to set parameters for your filter. For example, if you want to view updated Visa credit cards, click Moreicon-more.png and select Is equal to from the dropdown menu, and enter Visa in the blank field.

    2. Click Filter.

  3. Click Save Changes to save your report.


Customize report columns

You can also add or remove columns from the Updated Credit Cards report, or change how the columns in the report are arranged.

Add or remove columns

  1. Above the report results, click Edit Columns.

  2. Deselect columns you want to remove from the report, and select columns that you want to add to the report.

  3. After making your changes, click the X.

Rearrange columns

  1. Drag a column header to change the column order in your report.

  2. Drag the column divider to change the width of a column.

  3. When you're done, click Save Change.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.