Service Titan Knowledge Base

Text techniciansLast updated on 03/22/2022

You can use the Dispatch Board to send a text to an individual technician or to mass text multiple technicians as well as view texts from technicians.


Things to know

  • The text messages you see in the Messages panel are for the current day only.

  • If multiple employees from your office send messages to the same technician, you see all of them when viewing messages with a technician.


Mass text technicians

  1. Go to the navigation and click the Dispatch icon.

  2. Click the Message icon.

  3. Enter the text message you would like to send.

  4. Select the technician(s) you want to send the message to. Filter technicians by business unit if you want to send a message only to technicians within that business unit.

  5. Click Send Message.


Text an individual technician

While the mass text method can be used to send a text to a single technician, it's faster to use the following method:

  1. Go to the navigation and click the Dispatch icon.

  2. Click the profile picture of the technician you would like to text.

  3. Select Send Message from the dropdown.

  4. Enter your message, then click Send.

    If the technician is currently dispatched to a job, you can attach the text to the job.


View incoming texts from technicians

The Messages section on the dispatch board displays incoming texts from technicians.

Click View Chat History to view all of the messages sent between the technician and office employees.

When you open the chat history between a technician and office employees, technician messages are aligned to the left, and office employee messages are aligned to the right.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.