Service Titan Knowledge Base

Listen to voicemails in ServiceTitanLast updated on 03/14/2023

You can listen to voicemails in ServiceTitan to help you follow up on potential customers without leaving ServiceTitan. You can set up Dialpad to receive email notifications about voicemails and view your voicemails in ServiceTitan.

Things to know

  • In ServiceTitan Mobile, you can listen to call recordings but voicemails are not available.

Listen to voicemails in ServiceTitan

  1. Go to the navigation bar and click Search search-icon.

  2. From the search dropdown, select Call then click Search search-icon.

    Tip: Use the filters to narrow your search.

  3. Calls with voicemail recordings include a Tape icon next to the customer name.

  4. Click the customer whose voicemail you want to listen to. Their customer record opens.

  5. In the Calls section, click the call you want to listen to.

    The Call Playback pop-up opens and a recording of the voicemail automatically plays.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.