Service Titan Knowledge Base

Listen to voicemails in ServiceTitanLast updated on 03/22/2022

You can listen to voicemails in ServiceTitan to better follow up on potential customers without leaving ServiceTitan. You can set up Dialpad to receive email notifications about voicemails and view your voicemails in ServiceTitan.


Things to know

  • In ServiceTitan Mobile, you can listen to call recordings but voicemails are not available.


Listen voicemails in ServiceTitan

  1. Go to the navigation bar and click the Search icon.

  2. Click the dropdown and select Call.

    Tip: Use the filters to narrow your search.

  3. Click Search to view your results. A table of calls displays. Calls with voicemail recordings include a Tape icon next to the customer name.

  4. Click the customer whose voicemail you want to listen to. Their customer profile opens.

  5. In the Calls section, click the call you want to listen to.

    The Call Playback pop-up opens and a recording of the voicemail automatically plays.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.