Service Titan Knowledge Base

Set up and use job typesLast updated on 09/14/2022

Job types are first added to the job when it is booked during the call booking process. They can be used to add a replacement opportunity tag to a job type, set the default job duration of recurring services, more easily find jobs in Search, customize certain report types, and filter your view of the Schedule Board. Job types show up on job records, invoices, and certain reports.


Things to know

  • For priority level, most job types should be set to normal.Use urgent only for job types that should always be prioritized first. If too many job types are set as high or urgent, jobs that are genuinely in need of immediate attention won’t stand out.

  • If you add one or more business units to a job type, when you select a business unit for a job you are booking, the job types associated with that business unit are the ones that show up under Job Types. This applies to the Call Booking screen as well as for booking recall or warranty jobs, leads, and recurring service events. For more, see Book a job, Book a recall job, Understand and book different types of leads, and Manage recurring service events.

  • The sold threshold is the minimum amount required for the job to be considered sold or converted. For accurate reporting purposes, set the amount to at least $1 over the diagnostic or dispatch fee. If you leave it at $0, every completed job is marked converted, resulting in incorrect conversion and close rates. For more, see What's a sold threshold?

  • When creating or editing a job type, you may see the option to add default services. If your business uses a standard diagnostic fee for all jobs, you should associate services with every job type. To learn more about this feature, see Add default services to job types.

  • When creating or editing a job type, you may see the option to make selecting a Recurring Service Event required when booking jobs if Recurring Service Events exist for the location. To learn more about this feature, see Book recurring service events on the Call Booking screen.


Common use cases

The examples below are of job types commonly used in various industries, along with the priority levels usually set for them.

All industries

Job Type

Priority

Warranty

Low

Inspection

Normal

Miscellaneous

Normal

Service Call

Normal

Emergency Call

Urgent

Estimate

Normal

Call Back

Normal

Electrical

Job Type

Priority

Fixture Install

Normal

Panel Upgrade

Normal

Power Outage

Urgent

Generator Install

Normal

Surge Protector

Normal

Rewire / Wiring Issue

Normal

Plumbing

Job Type

Priority

No Hot Water

High

Clogged Toilet

Normal

Fixture Install

Normal

Pipe Leak

Normal

Clogged Drain

Normal

Leaky Faucet

Normal

Water Heater

Normal

Garbage Disposal

Normal

Slab Leak

Normal

Sump Pump

Normal

HVAC

Job Type

Priority

No Heat

High

No AC

High

Duct Cleaning

Low

Filter Change

Low

Dryer Vent Cleaning

Low

Duct Maintenance

Low

Leakage

Low

Thermostat

Low


Add a job type

  1. Go to the navigation bar and click Settings. In the side panel, click Operations > Job Types.

  2. Click Add.

  3. Add the details for the job type.

    • Name—Name for this job type

    • Business Unit—Default business unit assigned to jobs of this type (optional)

    • Priority—Default priority level associated with this job type

    • Duration—Amount of time that this type of job takes up on the Dispatch Board and Schedule Board

    • Sold Threshold—Minimum dollar amount required for the job to be considered sold or converted. For more, see What's a sold threshold.

    • Class—Class to which this job type belongs, if applicable to your office workflow

    • Tags—Tags that are automatically added to jobs of this type (optional)

    • Summary—Preloaded text added to the summary for all jobs with this job type (optional)

    • No Charge / Unconvertible by default—Select to mark all jobs with this job type as No Charge

    • Tune up—Select to mark all jobs with this job type as tune up jobs.

    • Upload—Image associated with all jobs with this job type (optional)

  4. When you're done, click Save.


Edit or remove a job type

  1. Go to the navigation bar and click Settings. In the side panel, click Operations > Job Types.

  2. Click Edit next to the job type you’re changing.

  3. Make changes to the job type, and then click Save.

    If you’d like to remove the job type from use, click Deactivate.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.