Service Titan Knowledge Base

Place an appointment on holdLast updated on 03/22/2023

Place an appointment on hold if there is an issue preventing you from continuing with it.


Things to know

  • You can see any appointments that are on hold in the history tab


Place an appointment on hold

When you put an appointment on hold before dispatching a technician, the appointment status is changed to Hold and is visible in the History tab on the mobile app. This can only be done by an office employee.

To place an appointment on hold before a technician is dispatched:

  1. Find the job record with the appointment you want to place on hold.

  2. In the Scheduled Appointments section, find the appointment and click More More_Icon_2.

  3. In the dropdown menu, select Hold/Remove Hold.

  4. In the pop-up that opens, select a Reason from the dropdown menu.

  5. Enter additional information in the Additional comments field.

  6. When you’re done, click Hold.

Note: You cannot place Dispatched, Working, Canceled, or Done appointments on hold. Instead, you can place the job on hold. For more, see Place a job on hold.


Place an appointment on hold after arrival

Placing an appointment on hold after the technician has arrived marks that appointment as Done and and is visible in the History tab on the mobile app with a Done status.

To place appointment on hold in ServiceTitan mobile:

  1. In the Job screen on mobile, tap Closeout.

  2. Tap I Need Another Appointment Scheduled.

  3. Select Place this Appointment on Hold.

  4. Select a hold reason and add a note describing the situation.

  5. When you’re finished, tap Closeout.


Place an appointment on hold from the office

An office employee can place an appointment on hold even after a technician has arrived on the job. Using this method does the following for that job record:

  • Puts the overall job on Hold

  • Marks appointments with statuses of Dispatched and Arrived as Done

  • Places all additional Scheduled appointments on hold

If no additional appointments are scheduled, a new appointment is automatically created and placed on Hold To place an appointment on hold from the office:

  1. Find the job record with the appointment you want to place on hold.

  2. Click Job Actions on the top right.

  3. At the dropdown, select Hold All Appointments.

  4. In the pop-up that opens, select a Reason from the dropdown menu.

  5. Enter additional information in the Additional comments field.

  6. When you’re done, click Hold.

  7. A confirmation window appears. Click OK.


Want to learn more?

Go back to the Mobile Handbook.


Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.


Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.