Service Titan Knowledge Base

Invoice Items report templateLast updated on 03/22/2022

Use the Invoice Items template to report on invoice items to measure which pricebook items are used on job, non-job, and adjustment invoices.

Example Invoice Items reports:

  • Compare total revenue between customers with memberships and customers without.

  • Run reports for customers with no recent job activity to build audiences for marketing campaigns.


Things to know

  • Each line of the report represents a pricebook item added to an invoice. For example, an invoice with four line items fills four lines in the report.

  • Non-job invoices include membership billing, progress billing, point-of-sale, and memberships sold from the office.


Create an Invoice Items report

Follow the steps to create a custom report based on the Invoice Items template and select the columns to include in your report.

The Invoice Items template has these columns selected by default:

  • Item Name—Name of the item in your pricebook

  • Item Code—Code of the item in your pricebook

  • Item GL Account Name—General ledger (GL) account the item is mapped to

  • Item GL Account Type—Account type of the GL account the item is mapped to. Types can include: income, expense, equity, asset, and liability.

  • Item Price—Total price on the invoice for all quantities of the item

  • Invoice Number—Number of the invoice the item was added to

You can customize the report by selecting additional columns from these sections:

  • Technicians—Names of technicians related to the job

  • Invoice Item Details—Item details including costs, quantities, GL account details, and more

  • Invoice Basics—Fields from the invoice the item was added to

  • Invoice Totals—Monetary values related to the invoice the item was used on including tax, totals, payments, and more

  • Pricebook Details—Pricebook details about the invoice item

  • Equipment Details—Warranty, model, manufacturer, and tag details if the item is equipment

  • Commission Details—Performance pay details related to the invoice item

  • Customer Information—Details from the customer profile

  • Tags and Labels—Any tags associated with the invoice item, including customer and location tags


Run a report

Before you run your report, set filters to focus your results:

Before you run your report, set filters to focus your results:

  1. Click the Date Type dropdown to select which date to filter by:

    1. Completion Date—Date the job was completed

    2. Invoice Date—Date of the invoice

    3. Creation Date—Date the job record was created

    4. Scheduled Date—Date the first appointment on the job was scheduled Note: If you filter by Completion Date or Scheduled Date, only job and job-associated adjustment invoice items are included in report results. To report on non-job invoices and associated adjustment invoices, filter the report by Invoice Date or Creation Date.

  2. Click the From - To field to set date filters. You can:

    • Use the calendar to select a specific date range and click Apply.

    • Use the left menu to select a preset date range:

      • Today—From 12:00 AM to the current time

      • Yesterday—Previous day, from 12:00 AM to 11:59 PM

      • Last 7 Days—Previous seven days, including the current date

      • Last 14 Days—Previous 14 days, including the current date

      • Last 30 Days—Previous 30 days, including the current date

      • Month to Date—From the first of the current month to the current day

      • Last Month—Entire month before the current month. For example, if the date is February 5, the entire month of January.

      • Last 90 Days—Previous 90 days, including the current date

      • This Quarter—Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

      • Last Quarter—Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

      • Quarter to Date—From the first day of the current quarter to the current day

      • Year to Date—From January 1 of the current year to the current day

      • Last 365 Days—Previous 365 days, including the current date

  3. Click the Invoice Item Business Unit dropdown to select the business units (BUs) of the invoice items you want to report on. By default, the report includes all BUs. You can filter your report by business units or business unit categories:

    1. Click the dropdown to select individual BUs.

    2. To report on BU categories, click Filter filter, select the BU categories you want to include, and click Filter.

  4. when you're finished setting filters, click Run Report.

Tip: You can arrange report columns and apply filters for further customization.


Calculate completed invoice item revenue

You can group the report by invoice item to calculate completed revenue metrics for each item:

  1. Click and drag the Item Code column header to the bar above the report results. The report automatically groups by item pricebook code.

  2. In the Item GL Account Type column heading, click Filter filter. The Filter pop-up opens.

  3. Click the first dropdown and select Is one of.

  4. Click the next dropdown and select Income to filter for income items, which are invoice items that are mapped to an income GL account. Income items are used to calculate completed revenue.

    Note: If the Income option is not available, there are no items in your report results that are mapped to an income GL account.

  5. Click Filter.

  6. Scroll to the bottom of any item group where you see several dropdown lists.

  7. In the Item Price column, click the dropdown and select [Sum].

  8. Click Run Report to calculate the sums of each item price.

For every group, the bottom of the Item Price column displays how much was earned from each item.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.