Service Titan Knowledge Base

Invoice Items by Technician report templateLast updated on 03/22/2022

Use the Invoice Items by Technician template to run reports on invoice items by technician split to measure how well your technicians generate revenue based on specific pricebook items on job, non-job, and adjustment invoices.

Example Invoice Items reports:

  • Calculate revenue generated by a technician generated by each invoice item

  • Measure the dollar total of commissionable items credited to each technician


Things to know

  • Each line of the report represents an invoice item along with the technician split. For example, an invoice with five line items and two assigned technicians fills 10 lines in the report.

  • Non-job invoices include membership billing, progress billing, point-of-sale, and memberships sold from the office.

  • If you prefer one report line per invoice item, use the Invoice Items report template.


Create an Invoice Items by Technician report

Follow the steps to create a custom report based on the Invoice Items by Technician template and select the columns to include in your report.

The Invoice Items by Technician template has these columns selected by default:

  • Item Name—Name of the item in your pricebook

  • Item Code—Code of the item in your pricebook

  • Item GL Account Name—General ledger (GL) account the item is mapped to

  • Item GL Account Type—Account type of the GL account the item is mapped to. Types can include: income, expense, equity, asset, and liability.

  • Invoice Number—Number of the invoice the item was added to

  • SA Item Price—Total price on the invoice for all quantities of the item, adjusted by technician split

You can customize the report by selecting additional columns from these sections:

  • Technician Details—Basic fields from the profile of the technician credited with the split on the invoice item

  • Technician Payroll Details—Payroll fields from the profile of the technician credited with the split on the invoice item

  • Technicians—Names of technicians related to the job

  • Invoice Item Details—Item details including costs, quantities, GL account details, and more

  • Invoice Basics—Fields from the invoice the item was added to

  • Invoice Totals—Monetary values related to the invoice the item was used on including tax, totals, payments, and more

  • Equipment Invoice Details—Warranty, model, manufacturer, and tag details if the item is equipment

  • Split Adjusted Invoice Item Details—Item price and cost, adjusted by technician split

  • Split Adjusted Invoice Totals—Monetary values from the invoice, adjusted by technician split

  • Pricebook Details—Pricebook details about the invoice item

  • Pricebook Equipment Details—If the item is equipment, additional pricebook details including warranty information, tags, and more

  • Commission Details—Performance pay details related to the invoice item

  • Customer Information—Details from the customer profile

  • Location Details—Details from the service location record

  • Split Adjusted Pricebook Details—Item price details, adjusted by technician split

  • Split Adjusted Commissions—Performance pay details, adjusted by technician split

  • Tags and Labels—Any tags associated with the invoice item, including customer and location tags


Run a report

Before you run your report, set filters to focus your results:

  1. Click the Date Type dropdown to select which date to filter by:

    1. Completion Date—Date the job was completed

    2. Invoice Date—Date of the invoice

    3. Creation Date—Date the job record was created

    4. Scheduled Date—Date the first appointment on the job was scheduled

      Note: If you filter by Completion Date or Scheduled Date, only job and job-associated adjustment invoice items are included in report results. To report on non-job invoices and associated adjustment invoices, filter the report by Invoice Date or Creation Date.

  2. Click the From - To field to set a range of dates to run the report on. You can:

    • Use the calendar to select a specific date range and click Apply.

    • Use the left menu to select a preset date range:

      • Today—From 12:00 AM to the current time

      • Yesterday—Previous day, from 12:00 AM to 11:59 PM

      • Last 7 Days—Previous seven days, including the current date

      • Last 14 Days—Previous 14 days, including the current date

      • Last 30 Days—Previous 30 days, including the current date

      • Month to Date—From the first of the current month to the current day

      • Last Month—Entire month before the current month. For example, if the date is February 5, the entire month of January.

      • Last 90 Days—Previous 90 days, including the current date

      • This Quarter—Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

      • Last Quarter—Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

      • Quarter to Date—From the first day of the current quarter to the current day

      • Year to Date—From January 1 of the current year to the current day

      • Last 365 Days—Previous 365 days, including the current date

  3. Click the Invoice Item Business Unit dropdown to select the business units (BUs) of the invoice items you want to report on. By default, the report includes all BUs. You can filter your report by business units or business unit categories:

    1. Click the dropdown to select individual BUs.

    2. To report on BU categories, click Filter filter, select the BU categories you want to include, and click Filter.

  4. When you’re finished setting your filters, click Run Report.

Tip: Click Edit Columns to add and remove columns. For further customization, you can arrange and filter your results.


Calculate split-adjusted revenue by technician

You can group your report by technician to calculate the completed split-adjusted revenue they generate:

  1. In the report, click Edit Columns. Edit Columns opens.

  2. In the Technicians section, select Technician to add the name of the technician receiving a split on the invoice item to the report.

  3. Click Apply. Edit Columns closes.

  4. Click and drag the Technician column header to the bar above the report results. The report automatically groups by technician.

  5. In the Item GL Account Type column heading, click Filter . The Filter pop-up opens.

  6. Click the first dropdown and select Is one of.

  7. Click the next dropdown and select Income to filter for income items, which are invoice items that are mapped to an income GL account. Income items are used to calculate completed revenue.

    Note: If the Income option is not available, there are no items in your report results that are mapped to an income GL account.

  8. Click Filter.

  9. Scroll down to the bottom of any technician grouping where you see several dropdowns.

  10. In the Item Price column, click the dropdown and select [Sum].

  11. Click Run Report.

The bottom of the SA Item Price column displays the split-adjusted revenue for each technician.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.