Service Titan Knowledge Base

Track audience email delivery historyLast updated on 09/23/2022

Once you've added an audience to your campaign and the campaign has been launched, you can track who's opened your emails.

Track email delivery history in a customer record

To track audience email delivery history:

  1. In the Marketing Pro dashboard, go to the Automated and One-time campaigns table.

  2. Go to the Delivery column and click the number. A list of all the customers opens.

  3. Click the name of a customer. The customer record opens.

  4. Scroll to the Email section. You can view:

  • A history of emails sent from the campaign showing sent and open dates

  • If the email was clicked

  • Who it was sent to

  • To which campaign the email belongs

  • Email content that was sent

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.