Service Titan Knowledge Base

Use voicemail dropLast updated on 03/22/2022

We know you are busy making outbound calls all day. Voicemail drop makes you more efficient by allowing you to drop off a call and leave a pre-recorded voicemail message automatically while you continue to call another customer.


Things to know


Open voicemail drop settings

  1. In ServiceTitan, go to the navigation bar and click Phones Pro phones.png to open the embedded dialer. Note: If you don’t have the embedded dialer enabled, sign in to your Dialpad account and skip to step four.

  2. Click the Wrench icon.

    Phone Preferences opens.

  3. Click View Dialpad Settings.

    Your Dialpad profile opens in a new tab.

  4. In Dialpad, go to Your Settings > Voicemail Drop.

  5. Select Enable Voicemail Drop.


Set a voicemail drop message

You have three options to set a voicemail drop message:

  • Select an existing voicemail drop message from the dropdown list.

  • Record a voicemail drop message from your computer.

  • Upload a voicemail drop message from your computer.

To record a voicemail:

  1. Click Record a voicemail. Note: The recorded message should be no larger than 32MB in size and no longer than 45 seconds in length.

  2. In the Record Your Greeting pop-up, enter a name for the greeting.

  3. Click Start recording and record your greeting after hearing the tone.

  4. Once you’re done recording, click Click to finish recording.

The system saves the voicemail, and it appears in the list of voicemail messages.

After creating a new recording, you can:

  • Click the Play icon to play the recording.

  • Click the Edit icon to edit the name of the recording.

  • Click the Delete icon to delete the recording.


Use voicemail drop

When an outbound call goes to voicemail and you hear a beep from the other side:

  1. Select VM Drop.

  2. Choose the option you'd like to play.

It automatically leaves a voicemail based on the option chosen. You can immediately call someone else.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.