Service Titan Knowledge Base

Book a technician-generated lead job from an incoming callLast updated on 05/23/2023

If you’ve set recall, warranty, and lead guides, you can book a new job as a lead, automatically giving the technician responsible for generating the lead credit. If the lead was generated by a service technician while on a job, the new lead job is automatically linked to the original service job.

Things to know

Book a technician-generated lead job from an incoming call

  1. Answer the customer call as normal, and click the location for the job.

    After you click the location record, you see information about the last time a technician visited that location.

  2. Click Lead. Create a Lead opens. Tip: Click Learn More to learn more about how and when to select Lead jobs.

  3. Select the job that generated the lead, and then click Next.

  4. Select the employee who should receive credit for the lead.

  5. Click Save.

    Note: The employee who generated the lead should receive credit for the lead. This employee may be different from the technician who completed the job.

  6. Finish booking the job.

  7. The job opens, and is automatically set as a lead in the Job Summary.

    Assign, dispatch, and complete the job as normal. Tip: Click the Lead indicator in the Job Summary to see the original job.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.