Service Titan Knowledge Base

Phones Pro and Dialpad outage standard procedureLast updated on 03/22/2022

In the event of a systematic Dialpad outage where you can't receive calls or access Dialpad, ServiceTitan will initiate the Call Continuity failover. To prepare for this, you need to make sure that the number you have in your Call Continuity field is accurate and able to handle inbound volume.

As an effort to provide more flexibility to Phones Pro users in the result of a systematic outage or even an on-premise network disruption specific to you, ServiceTitan continues to work to improve and offer features in the near future.

Things to know

  • Make sure that the number you have in your Call Continuity field is accurate. Note: Call Continuity numbers are set up as a direct line to an answering service, a back up telecom system, or a cell phone number.

  • ServiceTitan will contact all customers by in-app message that this outage has taken place and will also send a corresponding message once the issue has been resolved and call traffic is restored to Dialpad.

  • Depending on the nature of the outage, you may need a more custom solution, or may need assistance changing call continuity during an outage. Please reach out to the ServiceTitan Support Team.

Add a call continuity number

  1. Go to the navigation bar and click Settings settings.png.

  2. In the side panel, click Phones Pro > Phone Numbers.

  3. Enter your call continuity number.

  4. Click Save.

Note: This number can be set up as a default number that applies to all tracking numbers. Each tracking number can have its own Call Continuity number.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.