Service Titan Knowledge Base

Configure alerts on the Dispatch BoardLast updated on 03/22/2022

Configure alerts for the Dispatch Board to get visual indicators highlighting jobs that have started late or are running over. The reminders help you manage your jobs and take appropriate action.


Things to know

  • Any changes you make to the late alert settings are reflected immediately on the Dispatch Board.

  • Unlike other settings for the Dispatch Board, changes made to the late alert settings apply to all users’ view of the Dispatch Board, not just for the user making the changes.


Configure Dispatch Board alerts

  1. Go to the navigation bar and click Settings settings.png.

  2. In the side panel, click Dispatch Board > Alerts.

  3. Toggle Highlight late arrivals if you would like to see an alert when a technician is late in arriving to a job. Choose how many minutes after job start or end time you want to see this alert.

    Note: If you are using arrival windows, select after arrival window begins.

  4. Toggle Highlight jobs taking longer than expected if you would like to see an alert when a job has not been marked as complete before the scheduled end time. Choose how many minutes after the planned job end time you want to see this alert.

  5. When you're done, click Save.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.