Service Titan Knowledge Base

Disable the Web Scheduler (Legacy)Last updated on 06/15/2022

This article helps you prevent customers from booking a job through the web scheduler.

Things To Know

  • If you don’t want to see the Web Scheduler on your website, you should remove the widget from your website. In this case, you should contact a person who designed or controls your current website, because ServiceTitan can’t help you with that.

  • The web scheduler has two setup options:

    • Unlimited Availability—The time slots are always available to book, no matter how full your dispatch board is.

    • Using Real Time Availability using the “Open Capacity” board—This is legacy capacity planning not Adjustable Capacity Planning (ACP). For more information, see Set up capacity planning and Adjustable Capacity Planning.

Limit job booking

There is no possibility to turn off the web scheduler. Instead, you can limit job bookings with Open Capacity.

To do that:

  1. In ServiceTitan, go to the navigation bar and click Settings.

  2. In the side panel, click Communications > Web Appointments. The Web Appointments screen opens.

  3. Click the Widget tab to go to the Widget section.

  4. Check whether or not the Display real time availability box is selected. If the Display real time availability box is selected, make sure to select it. Note: If you don’t see the Display real time availability box, contact Support or your Customer Support Manager (CSM) and ask them to turn on the Legacy Capacity Planning feature.

Once the Display real time availability box is selected, it means the web scheduler will only show availability if the capacity board shows availability. If there is 0 availability showing in the Schedule tab’s Open Capacity field, all available arrival windows will be grayed out and the button for a booking request will be deactivated.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.