Service Titan Knowledge Base

Configure recurring service types for deferred revenueLast updated on 10/04/2022

Configure your recurring service types to recognize deferred revenue from membership sales. For example, if a $200 annual membership includes four HVAC maintenance visits, you can configure your recurring service type to generate zero-dollar invoices that recognize $50 of deferred revenue for each visit.


Things to know

  • Before you start, make sure your ServiceTitan account is set up for deferred revenue.

  • If you set up a membership type with automatic deferred revenue calculations, invoices are calculated using the membership type settings, not the invoice template settings.


Configure a recurring service type

A recurring service type generates a zero-dollar invoice using the invoice template you add:

  1. Edit the recurring service type you want to configure.

  2. In the Edit Recurring Service Type screen, if an invoice template is attached to the record, click Clear. Click Clear in the pop-up to confirm.

  3. Add an invoice template to the record:

    • Click the Invoice Template dropdown and select an existing invoice template configured for deferred revenue.

    • Click Create Invoice Template to set up a new invoice template. The Create Invoice Template page opens:

      1. In the Services section, click Add Service

      2. In the Search field, enter a few letters of the positive-dollar Pricebook item name or code. Select the item from the dropdown.

      3. To change the amount of revenue recognized for each completed recurring service event, in the Unit Price field, enter the amount of revenue you want to recognize. This does not change the unit price of the item in your pricebook. Tip: If you automatically calculate deferred revenue in the Memberships Wizard, enter $1.00. The amount adjusts based on how you configure the membership settings.

      4. In the Services section of the invoice template, click Add Service and follow the previous steps to add the negative-dollar service item.

      5. Make sure the Unit Price is a negative amount equal to the positive-dollar service item. This amount is debited from the GL liability account. Tip: If you automatically calculate deferred revenue in the Memberships Wizard, enter -$1.00. The amount adjusts based on how you configure the membership settings.

      6. To add materials:

        1. In the Materials section, click Add Material.

        2. In the Search field, enter a few letters of the Pricebook material item name or code. Select the item from the dropdown.

          Note: You can also charge the customer for materials that are used. For more information on how to do this, see Create and edit invoice and billing templates.

      7. When you’re done adding services and materials, click Add to Recurring Service.

  4. In the Edit Recurring Service Type screen, click Save.

Use this recurring service type when you set up deferred revenue for a membership type.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.