Service Titan Knowledge Base

Common reasons for declined check transactionsLast updated on 03/22/2022

Common reasons for declined check transactions include the following:

  • Mismatched amount

  • Cannot read image

  • Duplicate submission

  • Velocity settings


Declined check transactions

Mismatched amount

If there is a mismatch between the amount in ServiceTitan and the amount captured on the check, the transaction will immediately be declined. A declined transaction means that the transaction did not get processed at all. It does not mean that the check payment was returned.

Cannot read image

If the check image is not readable, the transaction will immediately be declined. You can try to capture the image again or you can manually enter the bank account and routing numbers.

To capture the image of the check, place the check on a dark surface that is not reflective and is well lit. Position your Mobile device’s camera over the check (not at an angle), fitting all four corners into the guides provided. Your camera will automatically capture the image if it is properly aligned or you can tap Manual Capture if automatic capture does not work.

To manually enter bank account and routing numbers, follow the image guidelines below.

Duplicate submission

If you attempt to process a check that has already been submitted, the transaction will immediately be declined.

Velocity settings

If you attempt to process a check that exceeds your velocity settings, the transaction will immediately be declined. You will also receive an email notification of the velocity exception.

Example of velocity limits:

  • Max number of checks processed in a day or month

  • Max volume from checks processed in a day or month

  • Max amount for a single check


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.