Deactivate and reactivate a technician accountLast updated on 02/09/2023
ServiceTitan doesn't allow you to fully delete a technician account. Instead, you can deactivate a technician account if that account is no longer needed. This saves you time in the event you may need to use the same technician account in the future.
Before you deactivate a technician account
Make sure you do the following before deactivating a technician account:
Mark all jobs assigned to the technician as complete.
Export all invoices associated with the technician. If the technician has already been deactivated, you need to reactivate the technician and convert them to a managed technician again before you can export the invoices.
Run a search on job status (Scheduled, On Hold, In Progress) to find any jobs associated with the technician. Depending on the job status, perform the appropriate action on the jobs, such as marking them complete or reassigning them to a different technician.
Remove the technician’s mobile access. Go to People > Technicians and click Edit. Edit Technician opens. Switch the Enable Mobile Access toggle to Disabled. This is helpful if you are running timesheets or payroll for the technician.
Deactivate a technician account
Go to the navigation bar and click Settings
. In the side panel, click People > Technicians.
Find the technician account you want to deactivate and click Edit. Edit Technician opens.
Click Profile Actions and select Deactivate technician.
At the popup, click Deactivate to confirm this change.
. 
Reactivate a technician account
Go to the navigation bar and click Settings
. In the side panel, click People > Technicians.
Click Filter on the Active column, select Inactive, and click Filter to display deactivated technician accounts.
Find the technician you want to reactivate and click Edit. Edit Technician opens.
Select a Truck for the technician. This is required prior to reactivating the account.
Click Profile Actions and select Activate technician.
At the popup, click Activate.
FAQ
How can I sell estimates if the associated technician account has already been deactivated?
Find and open the estimate you need to sell and click Edit 
. In the Sale Information section, change the Sold By dropdown to an active managed technician or office employee, then click Save. You can now sell and convert the estimate.
What if I have a job that is still open after I have already deactivated the technician account?
Adjust the splits on the completed job and give 100% to an active managed technician.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.