Service Titan Knowledge Base

Credit card error messages and declinesLast updated on 09/08/2022

This article helps you understand how decline codes work and how you can resolve them when a credit card charge is declined. Below is a list of possible error codes and necessary steps to complete the payment.


List of common errors and next steps

Error code

Description

Next Steps

Credit card with keyPGT:CC_____ not found.

The charge isn’t successful.

Try again. If the issue persists, contact payment support at paymentsupport@servicetitan.com.

Do Not Honor

The card is declined for an unknown reason.

The customer needs to contact their card issuer for more information.

Duplicate Transaction

The card is declined for an unknown reason.

The customer needs to contact their card issuer for more information.

Exceeds withdrawal limit

The customer has exceeded the balance or credit limit available on their card.

The customer needs to use an alternative payment method.

Expired card

The card has expired.

The customer needs to use an alternative payment method.

Fraudulent card

The customer’s bank suspects fraud.

The customer needs to contact their card issuer for more information.

General Error

The card is declined for an unknown reason.

Try again. If the error persists, request your customer to call the card issuer for more information or use an alternative payment method.

Insufficient funds

The card has insufficient funds to complete the purchase.

The customer needs to use an alternative payment method.

Invalid card security code

The customer has entered an invalid security code or made a typo in their card information.

Try again. If the error persists, request your customer to call the card issuer for more information or use an alternative payment method.

Invalid Credit Card Number

The credit card number entered doesn’t exist.

The customer needs to try again and use the correct credit card number.

Invalid CVV

The CVV number is incorrect.

The customer needs to try again and use the correct CVV.

Invalid expiration date

The customer has entered an invalid payment method or made a typo in their card expiration date.

Ask the customer to correct their payment information and attempt the transaction again. If the decline persists, they need to contact their card issuer.

Invalid PIN

Invalid PIN or missing PIN. Some cards always require a PIN.

The customer needs to try again and use the correct PIN.

Lost card

The payment is declined because the card is reported lost.

The customer needs to contact their card issuer for more information.

No card number on file with issuer

This decline code indicates that the submitted card number doesn’t correlate to an existing card-issuing bank or there is a connectivity error with the issuer.

The customer needs to contact their card issuer for more information.

No such card issuer

The submitted card number doesn’t correlate to an existing card-issuing bank or there is a connectivity error with the issuer.

The customer needs to contact their card issuer for more information.

Over limit

The attempted transaction exceeds the withdrawal limit of the account.

The customer needs to contact their card issuer or use an alternative payment method.

Pick up card

The customer can’t use this card to make this payment. Maybe it is reported lost or stolen.

The customer needs to contact their card issuer for more information.

Security Violation

The card is declined for an unknown reason.

The customer needs to contact their card issuer for more information.

Stolen card

The payment is declined because the card is reported stolen.

The customer needs to contact their card issuer for more information.

Transaction not allowed

The customer's bank declines the transaction for unspecified reasons, maybe due to an issue with the card itself.

The customer needs to contact their card issuer for more information or use an alternative payment method.

Transaction not permitted by issuer

The payment isn't permitted.

The customer needs to contact their card issuer for more information or use an alternative payment method.


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