Create Fleet Pro alertsLast updated on 05/01/2023
You can create Fleet Pro alerts in the Create Alert page. To access this page:
Sign in ServiceTitan.
Go to Fleet Pro > Alerts and click Create Alert. The Create Alert page opens.
To create alerts in Fleet Pro, perform the following tasks:
Step 1 Alert Details: Basic information for your alert, including the alert type, name, status, and select a vehicle to monitor
Step 2 Schedule: Set the time range within which the alert triggers
Step 3 Notification Settings: Confirm if you want to send alert notification then select the email notification communicating method such.
Step 4 Review: Review your alert then finalize it.
Step 1: Alert Details
On the Create Alert page, select an Alert Type from the dropdown list. Note: Depending on the alert type you select, the Alert Triggers section appears with fields related to the type of alert you chose.
Enter a unique, brief, and descriptive Alert Name for your alert.
Select an alert Status. Active status is selected automatically by the system.
Enter the Alert Triggers information, if applicable. For more on alert triggers, see Alert triggers.
Select a vehicle or group to monitor.
When you’re done, click Next. The Step 2 Schedule page opens.
Step 2: Schedule
Select the time range this alert can trigger within. You can select to have 24 hrs a day / 7 days a week alert trigger or you can customize the alert trigger hours.
To customize alert trigger hours:
On the Step 2 Schedule page, select Custom Hours.
Select the days of the week and specify a time range.
Note: You can add more than a time range for a day, but you need to have at least one. If you want to add more than one time range click Plus and enter the time span for the alert trigger. To remove a time range, click Remove .
When you’re done, click Next. The Notification Settings page opens.
Step 3: Notification Settings
Specify how you want to send the alert notification and to whom the notification goes. Note: The Sending Alert Notification button is active by default. Also, the Instantly sending of the notification is selected.
On the Notification Settings page, select the Email notification sending method.
Enter Additional Email message (Optional). This message appears in the email body when the alert is sent.
Select the Recipient from the dropdown list.
When you’re done, click Next. The Review page opens.
Step 4: Review
You can review your new alert on the Review page. When you’re done reviewing the alert, click Create.
An alert trigger is an event or condition that prompts an alert to be generated to notify you of a specific situation or event that requires your attention.
Alert triggers differ depending on the alert type you select.
Driving infraction refers to conditions related to the operation of the vehicle.
Enter additional information about the Device Buzzer and Braking Type.
Enter additional information about the Idle Time and Device Buzzer.
Posted Speed Limit
Enter additional information about the Duration and Trigger alert when speed exceeds the Posted Speed Limit.
Enter additional information about the Speed Threshold and Device Buzzer.
Enter additional information about the Stop Time.
Enter additional information about the Device Buzzer.
Vehicle diagnostic refers to conditions related to the vehicle's systems and components.
Check Engine Light
Device Plugged In/Unplugged
Enter additional information about the Condition.
Enter additional information about the Low Fuel Threshold.
Enter additional information about the Tracking Delay Time.
SafetyCam Button Pressed
SafetyCam Connectivity Status
Enter additional information about the Reminder Frequency and Wait after Ignition ON.
Want to learn more?
See Fleet Pro.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.