Service Titan Knowledge Base

Create, edit, and deactivate payment termsLast updated on 03/22/2022

Use Payment Terms to add due dates to sales invoices.

  • You can track due dates of sales invoices to help you manage payment collection and disbursement accurately.

  • You can set terms and due dates on your invoices to have accurate statements to ensure that your customers are aware of any past due items.


Things to know

  • Any term created can be used on a sales invoice. However, depending on your business practice, you can create separate terms for Accounts Receivable (AR) or Accounts Payable (AP).

  • If you have an integrated accounting solution (for example, QuickBooks or Intacct), make sure that the names of terms used in ServiceTitan match the names used in your accounting software.


Create payment term and set global default payment term

  1. Go to the navigation bar and click Settingsicon-settings.png.

  2. In the side panel, click Invoicing > Payment Terms.

  3. Click Create Payment Term.

  4. In Term Preferences, enter the name of the term. Note: Keep in mind that the name of the term is visible to customers on invoices and emails.

  5. Select a payment due date:

    • Due upon receipt—Payment due date is the same as the invoice or bill date.

    • Due in fixed number of days—Payment due date is a certain number of days from the invoice or bill date. For example, your invoice is due within 30 days of the invoice date.

    • Due by certain day of the month—Payment due date is a set date of the same month of the invoice or bill date. For example, your invoice is dated 7/10/2019, and the term due date is set for the 25th of each month. So the term will set the due date as 7/25/2019, because the due date is for an invoice is set at the 25th of each month as it is the 25th day of the month of the invoice (July).

    • Due by certain day of the following month—Payment due date is going to be a set date of the month following the invoice date. For example, your invoice date is 7/10/2019 and the term due date is set at the 5th day of the following month. So this sets the due date as 8/5/2019, as it is the 5th day of the month after the invoice date month (July).

      Note: If you select Due by certain day of the month or Due by certain day of the following month and enter a date exceeding the number of days available in the month, the last day of the month is chosen. For example, if you select Due by certain day of the month and enter 31, in the month of June, the due date will be the 30th, since there are only 30 calendar days in the month of June.

  6. Choose whether you want the payment term you are creating to be a global default or not.

    • If you don’t want the payment term you are creating to be a global default ignore the Default for the section under Term Preferences.

    • If you want the payment term you are creating to be a global default select Customer.

      • When should you do this? When a term is set as a global default, it means that for any new customer that is created, the selected term is automatically assigned to each customer as its default term. Terms can be a global default only for customer records. However, the default term for each customer can be changed. For more on defaults for an individual customer, see Set or change default payment terms. Note: There must always be a global default. You cannot choose not to have a global default for a customer.

  7. When you’re done, click Save, and your term is created. Note: Only one term can be marked as a global default for a customer. This means that when you select a term as Default for, the previous global default term will no longer be the default term. For example, Due Upon Receipt term is currently marked as Default for Customer. You can click into a newly created term, Net 30, select Default for Customer, and click Save. By changing the global default for customer to the Net 30 term, now your Due Upon Receipt term is no longer a global default for customer.


Edit or deactivate payment term

You can edit or deactivate a payment term, however, certain conditions apply.

  • You can only edit a term if the term hasn’t already been used or attached to any customers, or invoices.

  • You can only deactivate an option if the term is not set as default, either globally or individually on a customer record. Deactivating a term still allows you to see the term on any historical invoice or bill, however, it won't be available as an option to select for invoices created going forward.

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. In the side panel, click Invoicing > Payment Terms.

  3. Click the payment term you want to edit or deactivate.

  4. Edit the Term Preference as needed or toggle Active to activate or deactivate the payment term.

  5. When you’re done, click Save.


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