Contact Technical SupportLast updated on 01/13/2023
About the Technical Support team
Didn’t find answers in our knowledge base, Academy, or ServiceTitan Community? The ServiceTitan Technical Support team is here to answer your questions when you need help. You can contact us by live chat, phone, or email to:
Diagnose and troubleshoot issues, including system errors
Repair issues and other problems needed
Assist you with completing tasks, such as understanding error messages and looking into report or data discrepancies
Note: For how to get the most out of your ServiceTitan account, including an introduction to new features and workflows to better serve your business needs, please contact your Customer Success Manager. For more, see Technical Support vs Customer Success.
Contact Technical Support in ServiceTitan
You can easily get technical support through our Help feature when using ServiceTitan.
In the navigation bar, click Help
. In the Help menu that opens, click Ask Support.Enter your question, then click Next.
Click Phone, Live Chat, or Email and fill out the corresponding form. Note: For a faster response, we recommend using Live Chat.
. In the Help menu that opens, click 
Having trouble finding the ServiceTitan Help feature? Click here!
You may be asked to provide your ServiceTitan User ID. You can find this information by clicking your Profile 
icon. Your User ID appears at the bottom of the Profile menu.
Technical Support hours
ServiceTitan email directory
Use this directory for specific inquiries or questions about ServiceTitan products and services.
How to get involved
Use these handles to get involved with things like the Torch Network, ServiceTitan Community, and more.
Join ServiceTitan SparkSessions
Join ServiceTitan EmberSessions
Sign up with Torch Network: torch@servicetitan.com
Questions related to ServiceTitan Community: community@servicetitan.com
Questions related to the Referral Program: referrals@servicetitan.com
Want to learn more?
ServiceTitan Academy: Full library of training videos, webinars, and self-paced learning paths
TitanAdvisor: Automated best-practice guide that helps you get the most out of ServiceTitan, no matter where you are in your business journey
ServiceTitan Marketplace: Information regarding our third-party integrations
ServiceTitan Community: Check on your open Support cases, share ideas, engage with other ServiceTitan users, and contribute to peer discussions
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.