Service Titan Knowledge Base

Contact Technical SupportLast updated on 03/22/2022


About the Technical Support team

Didn’t find answers in our knowledge base or Academy? The ServiceTitan Technical Support team is here to answer your questions when you need help. You can contact us by live chat, phone, or email to:

  • Diagnose and troubleshoot issues, including system errors

  • Repair issues and other problems as needed

  • Assist you with completing tasks, such as understanding error messages and looking into report or data discrepancies

Note: For how to get the most out of your ServiceTitan account in general, including getting an introduction to new features and workflows to better serve your business needs, please contact your customer success manager. Know when to reach out to technical support vs customer success.


Contact Technical Support in ServiceTitan

You can easily get technical support through our Help feature when using ServiceTitan.

  1. In the navigation bar, click Help help.  In the Help menu that opens, click Ask Support.

  2. Enter your question and click Next.

  3. Click Phone, Live Chat, or Email and fill out the corresponding form. Note: For a faster response, we recommend using Live Chat.

Having trouble finding the ServiceTitan Help feature? Click here!

You may be asked to provide your ServiceTitan User ID. You can find this information by clicking your Profile icon. Your User ID appears at the bottom of the Profile menu.


Technical Support hours

Pacific Time Zone

Eastern Time Zone

Monday - Friday

4:00 AM - 6:00 PM

7:00 AM - 8:00 PM

Saturday

5:00 AM - 4:00 PM

8:00 AM - 7:00 PM

Sunday

Closed

Closed


ServiceTitan email directory

Use this directory for specific inquiries or questions about ServiceTitan products and services.

Inquiry Type

Email

Questions related to non-urgent support cases. Please allow 48 hours for a response. Note: We recommend using chat or phone for urgent cases.

support@servicetitan.com

Questions about ServiceTitan billing

billing@servicetitan.com

Questions or request to sign up for ST Payments or ST-Integrated Financing

fintechsetup@servicetitan.com

Question about your ST Payments account, your existing ST-Integrated Financing, or to order additional CC swipers

fintechsupport@servicetitan.com

Questions about APIs and integrations, GPS, and partner portals

integrations@servicetitan.com

General questions about porting phone numbers

port@servicetitan.com

Requests to port in more numbers after you’re live with basic phones

Basic Phones

Requests to port in more numbers after you’re live with Phones Pro

Phones Pro


How to get involved

Use these handles to get involved with things like the Torch Network, ServiceTitan Community, and more.


Want to learn more?

  • ServiceTitan Academy—Full library of training videos, webinars, and self-paced learning paths

  • TitanAdvisor—Automated best-practice guide that helps you get the most out of ServiceTitan, no matter where you are in your business journey

  • ServiceTitan Marketplace—Information regarding our third-party integrations

  • ServiceTitan Community—Check on your open Support cases, share ideas, engage with other ServiceTitan users, and contribute to peer discussions



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.